Tuan Mohomed
1211, 12th Floor, Dugail House, 8 - 32 Street, Al Nahda 2, Al Nahda, Dubai
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Sales Executive
Pact Employment Services L.L.C
06.2024 - Current
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
CUSTOMER SERVICE REPRESENTATIVE
Markai Commercial Brokers (Commercial Bank of Dubai)
10.2022 - 04.2024
- Maintaining depth knowledge of Bank products, services, and banking regulations
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Used proven techniques to de-escalate angry customers during telephone interactions
CUSTOMER SERVICE SPECIALIST
Scicom Lanka (pvt) Ltd, Bank of Ceylon
09.2020 - 07.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Within Less than a year got promoted to operational specialist
- Led a team of 70 staff, managing matters delegating tasks, instructing and controlling operations
- Handled VVIP customers friendly and courteously, maximizing positive customer satisfaction ratings
- Conducted training sessions with recruiting newly staff on the products and systems
- Resolved Customers complaints promptly and professionally, notifying management's concern
- Ensured consistently custom care standards by closely monitoring operations as a specialist operation Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Demonstrated excellent communication skills in resolving product and consumer complaints
Education
GCE A/L -
Zahira College - Colombo, Sri Lanka
01.2019
GCE O/L -
Zahira College - Colombo, Sri Lanka
01.2015
Skills
- Customer Service
- Staff Training
- Call Management
- Senior Leadership Support
- Product Sales
- High-Energy Attitude
- Banking Operations
- Customer Relationship Management (CRM)
- Project Management
- Financial Analysis
- Multi-Task Management
- Microsoft Outlook
Hobbies and Interests
- Networking
- Reading
- Travelling
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Sales Executive
Pact Employment Services L.L.C
06.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Markai Commercial Brokers (Commercial Bank of Dubai)
10.2022 - 04.2024
CUSTOMER SERVICE SPECIALIST
Scicom Lanka (pvt) Ltd, Bank of Ceylon
09.2020 - 07.2022
GCE A/L -
Zahira College - Colombo, Sri Lanka
GCE O/L -
Zahira College - Colombo, Sri Lanka
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