Websites
Summary
Overview
Work History
Education
Skills
Affiliations
Founding Member of Advisory Board Centre, Australasia
Timeline
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TUFI-VENESSA FA'AMOE

Auckland,New Zealand

Summary

I am a dedicated Programme & Project Management professional with a history of meeting goals. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Wish & Volunteer Administrator

Make a Wish
Auckland, New Zealand, New Zealand
01.2020 - 03.2020
  • This role was the ‘engine room' for the Foundation and ended due to Covid-19 nationwide lockdown
  • The role encompassed the following responsibilities: Administration, Programme
  • Coordination, and Communication between wish families and medical staff
  • A high degree of quality database management.
  • Completed necessary reports and documentation on time and to specifications.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Student Programme Coordinator

Pasifika Education Centre
Auckland
10.2019 - 11.2019
  • This fix term contract provided coordination and administration for student related tasks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Senior Administrator

Alliance Community Initiatives Trust, Nga Vaka o Kaiga Tapu
Auckland
02.2018 - 05.2019
  • (Prevention of Pacific Family Violence
  • Training)
  • Supporting the Programme Manager of Nga Vaka
  • Kaiga Tapu, the overall ACIT organisation, CEO and Governance Board
  • A large component of this piece of work was based on Pasefika
  • Indigenous frameworks
  • Workshops with National travel
  • Project Administration
  • Photography (workshops and events)
  • Organising community based workshops and liaising with government & non government staff
  • Kept office operations running smoothly by providing effective leadership and administrative skills.
  • Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
  • Aided colleagues, managers and customers through regular communication and assistance.

Senior Fundraising Coordinator

The Fred Hollows, Foundation NZ
Auckland
01.2017 - 06.2017
  • Fundraise and account manage campaigns for the foundation(street teams)
  • To ensure service agreements (i.e
  • Cornucopia AU & NZ) areadhered to and Face-to-Face campaigns achieve outcomes anddeliverables
  • A high level of negotiation and advocating involved
  • Project Administration with understanding of fundraisingconcepts and data hygiene (i.e
  • Social media campaigns)

Programme Coordinator

IVS Investigation Verification
Auckland
11.2016 - 12.2016
  • Project Management and Coordination (nationwide)
  • Managing MTF (Multi Transitional Facility database) - high marketing and sales component
  • This role formed part of a team whose key responsibilities incorporated Biosecurity training and inspection services
  • High volumes of scheduling, client stakeholder communication; database management, report writing, email & verbal follow up for the training and inspection teams
  • Liaising with businesses and inter-agencies i.e
  • Ministry of
  • Primary Industries
  • Key Achievements
  • Contributed toward new business revenue
  • Managed to renew cold & warm business customers (Excellent turn around average)
  • Conflict management & business relationship expert
  • Inter-Agency expert (written & oral communication)
  • Developed good understanding of National Bio-Security protocol
  • Multi Project Manager (across the business - includes Adhoc)
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Organized and managed program development from conception through successful execution.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Prepared monthly reports on sales trends for upper management.
  • Oversaw three projects each year from concept through final delivery.

Programme Coordinator

CHAMP Counties Mental Health, Addictions Partnership
Auckland
01.2015 - 09.2015
  • (CHAMP) is a partnership group representing NGOs and clinicalprovider services in the mental health and addictions sectorworking across the Counties Manukau region
  • By sharinginformation and creating connections CHAMP's aim was to buildstronger partnerships that will improve the health and wellbeing ofour people and communities
  • Key Responsibilities
  • Event Management
  • Project Administration

Programme Manager

Dingle Trust
Auckland
12.2007 - 01.2013
  • To deliver, over fourteen months, an intensive programmebased on proven principles, following years of intensiveresearch, ensuring that positive changes can be sustained intothe future
  • Liaising with schools on programme (faculty, parents &students)
  • Overall management of 14 month mentoring programme
  • Project event administration
  • Recruiting mentor volunteers for students and providing groupsupervision
  • Guiding volunteers throughout programme

Executive Assistant

Baptist Union Of New Zealand
Auckland, Auckland
06.2006 - 12.2007
  • National Consultant, supported Baptist Pastors and churches around the country
  • Organising workshops for national consultants
  • Arranged travel & transport
  • General administration
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Worked with senior management to initiate new projects and assist in various processes.

Hondacare Consultant

Honda NZ
Auckland
04.2004 - 04.2006
  • Worked in the Honda Care department that offered after-salessupport and services
  • Worked on competitive marketingcampaigns that generated new business
  • Call centre environment (inbound and outbound calls

Internal Payables Auditor

Air NZ
Auckland
12.2001 - 04.2004
  • Collected fares owed to Air NZ by other airlines - monitored contracts
  • High volumes of contract work (bilateral, RAM's and rejection memos)
  • Reporting (memo style) and providing team leader with regular updates relating to assigned airlines (ticketing issues - airlines or travel agents worldwide)
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Improved operations through consistent hard work and dedication.

Revenue Recognition Clerk, Statistics Clerk

Air NZ
Auckland
01.1995 - 01.2001
  • The purpose of this role was to provide regular communicationand feedback to the Team Leader as to the training of newrecruits and to liaise with the Aviation Authority
  • Key Achievements
  • Promoted to Technical advisor & trainer for new staff(On & off floor)

Education

CAPM – Certified Associate inProject Management Prince2 FoundationWorking on Certification Prince2 Practitioner -

APMG

International Accredited NZ Treasury Better Business - Business Administration And Management

NZ Treasury Better Business Cases Accredited
Wellington, New Zealand
06.2021

Internationally Certified Executive - Board Governance Chair & Board Advisory

Advisory Board Centre, Chair & Board AdvisorProject Management Institute,Auckland
Advisory Board Centre, Australasia
02.2022

Systems Diploma - Office, Applied Communications

Manukau Institute of Technology
1989

NZ Treasury Better Business Cases Practitioner
Wellington, New Zealand

Skills

  • Bookkeeping and Basic Accounting
  • Supply Ordering
  • Travel Arrangement Coordination
  • Mail Sorting and Distribution
  • Executive Presentations
  • Executive Schedule Management
  • Verbal and Written Communication
  • Data Research and Compilation
  • Team Leadership
  • Conflict Resolution
  • Social Perception
  • Honest and Ethical
  • Time Management
  • Performance Assessments
  • Relationship Building
  • Decision Making
  • Operating Procedures
  • Work Prioritization
  • Materials Organization
  • Problem Solving
  • Expenditures Oversight

Affiliations

  • Project Management Institute

Founding Member of Advisory Board Centre, Australasia

I'm a member of the NZ Chapter of the Advisory Board Centre after being interviewed, assessed and trained under the leadership of Creator, Founder & CEO Louise Broekman & her extraordinary team. This privilege allows me access to international research, frameworks & talented international chairs & board advisors from the financial & wider business sectors. ABC's 1-5 year strategy identified, assessed and recruit targeted talent and gave them a Founder seat under this strategy.

Timeline

Wish & Volunteer Administrator

Make a Wish
01.2020 - 03.2020

Student Programme Coordinator

Pasifika Education Centre
10.2019 - 11.2019

Senior Administrator

Alliance Community Initiatives Trust, Nga Vaka o Kaiga Tapu
02.2018 - 05.2019

Senior Fundraising Coordinator

The Fred Hollows, Foundation NZ
01.2017 - 06.2017

Programme Coordinator

IVS Investigation Verification
11.2016 - 12.2016

Programme Coordinator

CHAMP Counties Mental Health, Addictions Partnership
01.2015 - 09.2015

Programme Manager

Dingle Trust
12.2007 - 01.2013

Executive Assistant

Baptist Union Of New Zealand
06.2006 - 12.2007

Hondacare Consultant

Honda NZ
04.2004 - 04.2006

Internal Payables Auditor

Air NZ
12.2001 - 04.2004

Revenue Recognition Clerk, Statistics Clerk

Air NZ
01.1995 - 01.2001

CAPM – Certified Associate inProject Management Prince2 FoundationWorking on Certification Prince2 Practitioner -

APMG

International Accredited NZ Treasury Better Business - Business Administration And Management

NZ Treasury Better Business Cases Accredited

Internationally Certified Executive - Board Governance Chair & Board Advisory

Advisory Board Centre, Chair & Board AdvisorProject Management Institute,Auckland

Systems Diploma - Office, Applied Communications

Manukau Institute of Technology

NZ Treasury Better Business Cases Practitioner

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