Tui Stone
Brookfield,Tauranga
Summary
Skilled in fostering positive client relationships and ensuring high levels of customer satisfaction. Committed to supporting organizational goals through effective teamwork and communication. Brings a proactive, solution-focused approach to client interactions.
Overview
20
20
years of professional experience
Work History
Customer Service Representative, Meter Data Administrator
Intellihub NZ Ltd/Influx Energy Data/Trustpower Ltd
, Tauranga
09.2015 - Current
- Handles urgent and non-urgent service requests with timely follow-ups.
- Perform thorough quality checks on metering data, seeking further information when necessary.
- Executes precise data entry of metering information across multiple software platforms.
- Practices health and safety protocols to safeguard consumers and field personnel during service delivery.
- Investigates and corrects discrepancies in meter data reports efficiently.
- Applies critical thinking to resolve intricate metering challenges effectively.
- Displays resilience while adapting to diverse customer metering needs.
- Leverages comprehensive knowledge of metering services to fulfill customer expectations.
Billing Specialist/Customer Service Representative
Trustpower Ltd
08.2005 - 09.2015
- Negotiated repayment solutions with customers to facilitate timely payments.
- Identified usage patterns to address high-use criteria effectively.
- Advised customers on best practices to minimize high-use power accounts.
- Processed and amended invoices and statements for electricity services accurately.
- Supported team initiatives during production phase for fixed bill date customers.
- Facilitated various payment methods to assist with future transactions.
- Reviewed customer accounts to ensure compliance with billing standards.
- Collaborated with project teams to enhance bill validation processes.
Education
Intellihub Learner Hub Training - General Security Awareness, Health and Safety Seminars, Effective Communication
12.2025
NZ Diploma in Business -
Bay of Plenty Polytechnic
09.2004
Skills
- Customer service orientation
- Data management
- Data entry proficiency
- Solution-oriented mindset
- Commitment to continuous learning
- Multi-tasking ability
- Critical thinking skills
References
- Johanna Mostert, Recent Metering Team Leader, 027 515 5279, johanna.mostert@intellihub.co.nz, 2023-2025
- Graeme Prestidge, Previous Metering Team Leader, 021 284 7887, graeme.prestidge@intellihub.co.nz, 2016-2020
- Jamie Canton, Previous Metering Team Leader, 027 202 3461, jaime.canton@intellihub.co.nz, 2020-2023
Sports Achievements
Tauranga Moana Outrigger Waka Ama Club, Authorized Club Steerer, 2024, Club Masters Div Joint Female Paddler of the Year, 2024, Rotohoe Series Master Women’s W2 1st place, 2024, Club Most Improved Novice Paddler of the Year, 2022
Timeline
Customer Service Representative, Meter Data Administrator
Intellihub NZ Ltd/Influx Energy Data/Trustpower Ltd
09.2015 - Current
Billing Specialist/Customer Service Representative
Trustpower Ltd
08.2005 - 09.2015
Intellihub Learner Hub Training - General Security Awareness, Health and Safety Seminars, Effective Communication
NZ Diploma in Business -
Bay of Plenty Polytechnic
Similar Profiles
Eva MillerEva Miller
Contact centre Customer Service Specialist at Trustpower-Mercury NZ LTDContact centre Customer Service Specialist at Trustpower-Mercury NZ LTD
Jarrod SmithJarrod Smith
Head of Supply Chain NZ at Intellihub NZHead of Supply Chain NZ at Intellihub NZ
Gourab PaluiGourab Palui
Lead Application Engineer at Influx Big Data Solutions Pvt LtdLead Application Engineer at Influx Big Data Solutions Pvt Ltd
Jilu SebastianJilu Sebastian
Registered Nurse-Pediatric Ward at NMC Royal HospitalRegistered Nurse-Pediatric Ward at NMC Royal Hospital
Linda KohiLinda Kohi
Finance Administrator at Lifezone Church / Lifezone Property TrustFinance Administrator at Lifezone Church / Lifezone Property Trust