TUKULOTU LEI FONUA
Papatoetoe,Auckland
Summary
I am a hardworking and a reliable person with a can-do attitude. I love talking and meeting new people from different walks in life. Working in a neat and tidy environment gives me happiness and helps focus on my role. I am a fast learner and complete tasks on time to a high level of quality. I am easy going and enjoy social time with family and friends. I have a passion for helping people, putting their needs before my own. I am seeking an opportunity that will allow me to help customers, making them satisfied when once dealt with and I am available to work any given shift. I am willing to go that extra mile to be a valuable employer.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CBD Energy
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Ensure cleanliness and tidiness both exterior and interior of work.
- making great coffee and providing exceptional customer services.
Retail Store
Country Road
07.2022 - 11.2022
- Greeting Customer into the store
- Keeping the store tidy
- Assisting with customers need
- Ensuring customers are satisfied with their needs
- Ensuring customers feel welcome
Retail Pop Up Shop
MSL Training
05.2022 - 07.2022
- Served customers in a retail shop
- Identified hazards and would report them to manager
- Exhibited excellent people skills during interaction with employees and customers
- Answered questions about store policies and addressed customer concerns
Process Worker
Krispy Kreme
12.2021 - 02.2022
- Provide excellent customer service
- Process a large sum of orders under pressure and in a timely manner
- Worked with my team to achieve daily outcomes
- Great customer service skills
Medical Receptionist
South Point Family Doctors
08.2021 - 11.2021
- Follow clinics processes and procedures
- Tend to a mass amount of phone calls and emails daily with professionalism.
Administration (Vaccination Centre)
South Point Family Doctors
02.2021 - 10.2021
- Adhere to health, safety protocol and ministry of health guidelines
- Control traffic and direct clients to the right stations
- Monitor health and fill out forms
- assist with guidence to where they should be located
Health Care Assistant
Reevdon (rest Home)
01.2019 - 07.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Education
NCEA Certificate - Retail Customer Service & Sales Support, Level 2
HOROWHENUA HIGH SCHOOL
07.2022
Skills
- Positive can-do attitude
- Excellent customer service skills
- Team player
- Adaptable
- Flexible
- Leadership potential
- Self motivator
- Good organization
- Time management
- Enjoy working with a team
- Strong commitment to performance
- High-quality outcomes
- Ability to focus on a task until completed
- Customer service
- Active listening
Education Achievement
- MSL Training, 05/01/22, 07/31/22, NCEA Certificate Retail Customer Service & Sales Support - Level 2
- Horowhenua High School, Completed NCEA Level 1, 2 and 3, Completed Level 3 Health and Well-being, Pasifika Fusion Regional Competition Cultural runner-up, Choir and Talent participant, Academic Award, Best workplace record Gateway trophy, 1st in History Level 1 and 2nd in Fashion level
Timeline
Customer Service Representative
CBD Energy
03.2023 - Current
Retail Store
Country Road
07.2022 - 11.2022
Retail Pop Up Shop
MSL Training
05.2022 - 07.2022
Process Worker
Krispy Kreme
12.2021 - 02.2022
Medical Receptionist
South Point Family Doctors
08.2021 - 11.2021
Administration (Vaccination Centre)
South Point Family Doctors
02.2021 - 10.2021
Health Care Assistant
Reevdon (rest Home)
01.2019 - 07.2019
NCEA Certificate - Retail Customer Service & Sales Support, Level 2
HOROWHENUA HIGH SCHOOL
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