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Tulia Vaenuku
Glen Eden ,Henderson
Summary
Results-driven sales professional with a focus on customer satisfaction and retention. Experienced in negotiating contracts and implementing loyalty programs, contributing to increased profitability and repeat business in competitive markets.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
18
18
years of professional experience
Work History
Salesperson
Self-employeed
Vavau, Tonga
01.2023 - 04.2026
- Negotiated contracts with clients to maximize profitability while ensuring customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Hotel Housekeeper
Emerald Hotel
Tongatapu
01.2019 - 12.2021
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
Hotel Waiter
Emerald Hotel Restaurant
Tonga
01.2013 - 12.2018
- Implemented suggestions for improving dining experience, resulting in positive guest feedback.
- Oversaw cleanliness and organization of dining area, adhering to health and safety regulations.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
Salesperson
Digicel
Tonga
01.2008 - 12.2012
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
St Andrew High School
Nukualofa12-2006
High School Diploma -
Nursing School Vaiola Hospital
Havelu, Tongatapu01-2008
Timeline
Salesperson
Self-employeed
01.2023 - 04.2026
Hotel Housekeeper
Emerald Hotel
01.2019 - 12.2021
Hotel Waiter
Emerald Hotel Restaurant
01.2013 - 12.2018
Salesperson
Digicel
01.2008 - 12.2012
High School Diploma -
Nursing School Vaiola Hospital
High School Diploma -
St Andrew High School
Skills
- Customer engagement
- Sales process
- Social selling
- Up-selling
- Customer loyalty programs