Tuliina Fagota
Otahuhu, Auckland,New zealand
Summary
Solid team player with an outgoing, positive demeanor. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prime Panels
09.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Responded to customer questions via telephone and written correspondence regarding benefits, eligibility, and claims.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Godfrey Hirst & Feltex
11.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
The Warehouse Group
03.2020 - 11.2022
- Maintained exceptional customer service standards throughout every shift.
- Managed and improved customer service functions for reception and lounge areas.
- Provided language translation services for customer service inquiries.
- Provided exemplary customer service to guests.
- Delivered friendly, professional and knowledgeable customer service to electronics department customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed and implemented strategies to deliver quality customer service.
- Provided exceptional customer service to clients, responding to questions effectively.
- Responded to customer questions and concerns to provide excellent customer service.
Customer Service Representative
Placemakers
04.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Checkout Operator
Mitre10
11.2015 - 07.2017
- Provide good customer Service.
- Make sales.
- Give customer change.
- Train a new checkout operator
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Restock drinks and confectionery when needed.
- Maintain checkout working area by sweeping floor and dusting.
- Help customer with lift, take customer goods to their cars if need.
- Count cash at the end of shift and banking by putting in bank locker.
- Maintained cash drawer of $500 or more per shift.
- Greeted over 200 customers per day.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Education
Alexandra Hills State High School
Brisbane, QLD11.2013
Skills
- Willingness to Learn
- Cleaning and Organization
- Attention to Detail
- Clear Communication
- Multitasking and Prioritization
- Reliable and Punctual
- Decision Making
- Problem Solving
- Time Management
Certification
- Accounting - Current
- Travel & Tourism, Training - 2013-2015
- Child Care, Training 2012-2013
Hobbies
- Reading
- Family
- Take my dogs for runs/walks
- Singing/Dancing
- Pool table
- Piano
- Cooking/baking
Timeline
Customer Service Representative
Prime Panels
09.2023 - Current
Customer Service Representative
Godfrey Hirst & Feltex
11.2022 - 09.2023
Customer Service
The Warehouse Group
03.2020 - 11.2022
Customer Service Representative
Placemakers
04.2017 - 03.2020
Checkout Operator
Mitre10
11.2015 - 07.2017
Alexandra Hills State High School
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