Tullia Costello
Wellington
Summary
I am a hardworking and motivated individual who prides themselves on excellent customer service. I have had various roles in different countries which has given me experience in tourism, office work, hospitality and management. I have excelled in the multiple roles I have had which has given me many skills that I can apply in any workplace. After extensive travel, I am now looking for full time employment in a role I see myself learning from and gaining new skills. I am an enthusiastic and intelligent worker with a strong can-do attitude. I am excited to find a job where I can be a valued asset to the team.
Overview
9
9
years of professional experience
Work History
Ski Specialist
Sno N Ski
03.2024 - Current
- Created wholesale ski packages for travel agents and direct ski packages for customers to ski resorts in New Zealand, Japan, Canada and USA.
- Designed personalized vacation experiences based on thorough understanding of each client or agent's interests, budget constraints, and desired outcomes.
- Increased customer and agent satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients and agents, which helped build lasting relationships and secure repeat business.
Reservations Manager
Oz Snow
05.2023 - 11.2023
- Provided customers with the most cost effective snow packages to Japan, New Zealand and Australia
- Converted 100's of inquiries from phone calls and online bookings into customized snow trips to suit their individual wants and needs
- I managed our 4 Japan properties by processing all external bookings, delegate booking placement in blocking charts, reply to all emails and inquiries for these properties, deal with any changes, refunds and complaints
Snow Specialist
Mountain Watch Travel
05.2022 - 04.2023
- Provided customers with snow packages to Japan, Canada and New Zealand
- This included accommodation, lift passes, rentals, lessons, transfers, car hire and stopovers
- Converted inquiries from emails, online bookings and phone calls into suitable snow packages
- I worked in our Japan office for 3 months interacting with clients face to face to help them with any additional bookings or issues they may have
Receptionist
St Christopher's Inn
12.2018 - 08.2020
- My responsibilities for the hostel included checking guests in and out, answering phone calls and emails, helping guests with any questions, selling tours around Scotland, processing payments, cashing up, responding to reviews, resolving any issues or complaints the guest might have
- The hostel had 325 beds so I would constantly multitask as well as providing brilliant customer service for all the customers
- I also trained new staff and implemented new business procedures to help with the smooth running of the hostel
Travel Agent
Flight Centre
08.2016 - 03.2018
- My responsibilities included developing travel itineraries tailored for individual clients
- I researched and created memorable itineraries for all my clients which resulted in a great deal of repeat business
- Ran weekly meetings with my team of three staff members
- I arranged commission target incentives, product and supplier updates
- I was trained in Galileo and Sabre systems mainly using the graphic program
Education
Career Preparation for Health Science -
Naturopathic College of New Zealand
NZQA Level 4 - Tourism
Flight Centre
Skills
- Motivated
- Problem resolution
- Meticulous and hard working
- Impeccable customer service
- Organization and efficiency
- Multitasking and prioritization
- Service-oriented mindset
- Flexible
- High volume environments
- Excellent teamwork
Timeline
Ski Specialist
Sno N Ski
03.2024 - Current
Reservations Manager
Oz Snow
05.2023 - 11.2023
Snow Specialist
Mountain Watch Travel
05.2022 - 04.2023
Receptionist
St Christopher's Inn
12.2018 - 08.2020
Travel Agent
Flight Centre
08.2016 - 03.2018
NZQA Level 4 - Tourism
Flight Centre
Career Preparation for Health Science -
Naturopathic College of New Zealand
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