TUNG TRAN (Steven)
Christchurch,New Zealand
Summary
I am a motivated IT technician with more than 3 years of experience in the information technology industry. I am a dependable person who is great at time management and able to work under high pressure. In addition, I am always energetic and eager to learn new skills. I am currently looking for a new role that will learn more skills and take my career to the next level. I have also customer service at FOH in a restaurant. In addition, I have run my business on booking.com and Airbnb with customer service, booking management, and room cleaning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service
Planbiz
Burnside, Chrischurch
05.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
Adminstrator
MyVisa
Auckland
11.2022 - 04.2023
- Coordinate office activities and operations to secure efficiency and compliance with company policies
- Supervise administrative staff and divide responsibilities to ensure the performance
- Manage agendas/travel arrangements/appointments etc
- For the upper management
- Manage phone calls and correspondence (e-mail, letters, packages, etc.)
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary
Web Developer
Kiwi Online Solution
Hamilton
05.2018 - 11.2022
- Design over 100 websites for the company
- Assist to manage the websites for collecting data for marketing and sale
- Analyze and implement the new function for the system
- Receive feedback from customers
- Maintenance of the website monthly
- Support to team leader to solve problems (bugs, Errors) with the system
Customer Service & Housekeeping
Own Business (AirB&B)
Hamilton
10.2018 - 04.2022
- Handle all guest inquiries and requests in a professional and courteous manner
- Handle guest check-ins and check-outs
- Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.
- Provide services and remedies that will improve client satisfaction
- Changing bed linen and making beds.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Vacuuming carpets.
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Restocking beverages and food items in the minibar.
- Cleaning public areas, such as corridors.
Web Management (Freelancer)
Independence
Ho Chi Minh City
02.2019 - 12.2019
- Using store procedures to work with Database: SQL Server
Customer Service
Vietnam Delight Restaurant
Auckland
04.2017 - 04.2018
- Maintain great customer service under the counter service model; answer and assist customers when they have questions.
- Responsible for the precision of food and beverage dishes, delivering complete orders to the correct table or take-out counter promptly and accurately.
- Maintain a clean & sanitary work environment, especially in high-contact areas.
System Deployer
Petroleum Trading Joint Stock Company
Ho Chi Minh City
11.2013 - 08.2015
- PVEP POC RFP and PVEP Drill RFP: Rational Focal Point (IBM) based on Oracle
- MAM: Maximo (IBM) and MySQL
- Using Microsoft Visio to draw a business specification diagram
- Using Microsoft Visio draw the data specification diagram
- Control server security, website backup, and recovery planning
- Receive feedback from customers
Education
Diploma in Computing Level 7 -
ICL Graduate Business School
04.2018
Bachelor of Computer science - Viet Nam
Industrial University of HoChiMinh City
05.2013
Diploma of Software development -
tafeSA in Viet Nam
02.2011
Skills
- Teamwork
- Ability to Work Under Pressure
- Good time management
- Ability to Multitask
- Ability to Work in a Team
- Computer Skills
- Computer Hardware Skills
- Adaptability
- Microsoft Office
- Fast Learner
- Problem Solving
- Customer Service
- Microsoft Power BI
- SQL
Certification
- English Certificate, 11/2018
- IELTS General, 6.5
Accomplishments
- Re-organized something to make it work better
- Identified a problem and solved it
- Come up with a new idea that improved things
- Developed or implemented new procedures or systems
- Been complimented by your supervisor or co-workers
Personal Information
- Date of Birth: 05/31/1989
- Driving License: Full Class 1
Languages
English, Very good command
References
- PETECHIM JSC from Petroleum Trading Joint Stock Company, 84854 112 323, Fronted: Using HTML, CSS, Bootstrap, Receive feedback from customers, Maintenance of the website monthly, Update new functions to follow the customer's requirements
- James Nguyen from Kiwi Online Solution, 0210350112
- Lena Lan from MyVisa, 02102781418
- Hiep from VietNam Delight restaurant, 0211153910
Hobbies and Interests
- Indoor Soccer
- Drawing
- Fishing
Timeline
Customer Service
Planbiz
05.2023 - Current
Adminstrator
MyVisa
11.2022 - 04.2023
Web Management (Freelancer)
Independence
02.2019 - 12.2019
Customer Service & Housekeeping
Own Business (AirB&B)
10.2018 - 04.2022
Web Developer
Kiwi Online Solution
05.2018 - 11.2022
Customer Service
Vietnam Delight Restaurant
04.2017 - 04.2018
System Deployer
Petroleum Trading Joint Stock Company
11.2013 - 08.2015
Diploma in Computing Level 7 -
ICL Graduate Business School
Bachelor of Computer science - Viet Nam
Industrial University of HoChiMinh City
Diploma of Software development -
tafeSA in Viet Nam
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