Tungane Cecil
Masterton,Masterton
Summary
Sales Representative with a proven track record of achieving customer retention goals through relationship building and advanced product knowledge. Skilled in lead generation, product demonstration, and problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Consultant
Beds4u
Masterton, Masterton, Wellington
08.2022 - Current
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and preferences to recommend appropriate products.
- Resolved customer complaints and inquiries in a timely manner.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales, and driving product benefits around client needs.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Priced out products for customers and drew up sales paperwork.
- Handled credit and debit card payment processing to complete purchasing experience.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
Checkout Operator
Paknsave
Masterton, Masterton, Wellington
02.2022 - 08.2022
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Provided assistance to customers with product selection queries.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Verified the age of customers when selling alcohol or tobacco products.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Assisted in the unloading and stocking of inventory items as needed.
- Ensured that all promotional materials were properly displayed at checkout counters.
- Resolved customer complaints in a professional manner.
- Followed store policies regarding returns, refunds, discounts.
- Tracked stock levels throughout shift and alerted supervisor when supplies were running low.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Kept abreast of new products, services, and promotions offered by store.
- Verified payments and electronic funds accuracy to protect involved parties.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Assisted customers with returns and exchanges according to store policy.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cleaner Helper
Flex Fitness Masterton
Masterton, Masterton, Wellington
09.2021 - 03.2022
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Dusted surfaces in offices and classrooms to maintain a clean environment.
- Maintained janitorial equipment such as mops and brooms in good condition.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Removed graffiti from walls when necessary.
- Cleaned spills immediately using proper safety procedures.
- Responded to requests from staff members for cleaning services.
- Eliminated odors from restrooms by utilizing air fresheners or deodorizers.
- Reported any issues or damages to supervisor in a timely manner.
- Disinfected public areas after use such as gymnasiums or auditoriums.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
House Cleaner
Rachel Rimene
Masterton, Masterton, Wellington
08.2020 - 11.2021
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and counter tops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
Picker Packer
New Zealand Merchants
Auckland, Auckland
10.2014 - 01.2015
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Reported any damaged products to supervisor immediately upon discovery.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Shed Hand
Greg Herrick Shearing
Masterton, Masterton, Wellington
08.2007 - 12.2011
- Cleaning of Wool.
- Gathering of sheep in pen.
- Pilling wool into a wool press.
- Cleaning of work station.
Checkout Supervisor
New World Masterton
Masterton, Masterton, Wellington
05.2004 - 07.2007
- Ensured accuracy of customer transactions by verifying items and pricing.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Monitored the checkout process to ensure efficient service for customers.
- Maintained up-to-date knowledge of store products and services.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected cashier stations to ensure proper equipment operation.
- Provided feedback to management regarding employee performance issues.
- Developed strategies to improve customer satisfaction levels at the checkout counter.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Performed regular audits of registers and POS systems for accuracy.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Empowered team members with tools to address serious issues.
- Built and maintained working relationships with peers and upper management.
Skills
- Product and service knowledge
- Demonstrations
- Customer liaison
- Community Networking
- Strategic Planning
- Time Management
- Sales Analysis
- Complaint resolution
- Account updating
- Call Management
- Scheduling
- Product Knowledge
- Data Entry
- Retail Marketing
- Multi-Task Management
- Shipping and receiving understanding
- Professional telephone demeanor
- Credit card payment processing
- Warranty Service
- Complaint Handling
- Active Listening
- Critical Thinking
- Service Upselling
- In-store support
- Customer Service
- Microsoft Office expertise
Certification
- Certificate in early childhood level 3
- Diploma in early childhood level 5
Affiliations
Personal Interests of mine include:
- Listening to music
- Spending time with family
- Going to the gym
- Travelling
and a night in with good food and netflix and chill
Languages
English
Full Professional
References
References available upon request.
Timeline
Sales Consultant
Beds4u
08.2022 - Current
Checkout Operator
Paknsave
02.2022 - 08.2022
Cleaner Helper
Flex Fitness Masterton
09.2021 - 03.2022
House Cleaner
Rachel Rimene
08.2020 - 11.2021
Picker Packer
New Zealand Merchants
10.2014 - 01.2015
Shed Hand
Greg Herrick Shearing
08.2007 - 12.2011
Checkout Supervisor
New World Masterton
05.2004 - 07.2007
- Certificate in early childhood level 3
- Diploma in early childhood level 5