Tung Lam Do
Auck;amd,Massey
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tui Campers
11.2023 - Current
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated account information to maintain customer records.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Salesperson
Berryman Real Estate
11.2023 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Restaurant Owner
Saigon Mama
08.2022 - 11.2023
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Construction Worker
KCV Buildings
09.2022 - 10.2023
- Used variety of hand and power tools to complete tasks.
- Worked on sites, installing roofs and other exterior components.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Assisted with successful, time-sensitive renovations of various structures.
Branch Manager
Buns And Rolls
12.2021 - 07.2022
- Designed and maintained financial models to identify and measure risks.
- Boosted sales and customer loyalty through incentive programs.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Bachelor of Business Admin. - Marketing And Sales
Auckland University of Technology
Auckland, NZ2022
Skills
- Record preparation
- Client Relations
- Sales and Upselling
- Problem-solving abilities
- Microsoft Excel
- Stock management
- Customer satisfaction measurement
- Customer Data Confidentiality
Timeline
Customer Service Representative
Tui Campers
11.2023 - Current
Salesperson
Berryman Real Estate
11.2023 - Current
Construction Worker
KCV Buildings
09.2022 - 10.2023
Restaurant Owner
Saigon Mama
08.2022 - 11.2023
Branch Manager
Buns And Rolls
12.2021 - 07.2022
Bachelor of Business Admin. - Marketing And Sales
Auckland University of Technology
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