Tupou Kamoe
Auckland,AUK
Summary
With a proven track record at J A Russell Ltd, I excelled in enhancing customer satisfaction and sales performance through expert knowledge and adaptive sales techniques. Skilled in technical sales and team leadership, I significantly contributed to operational efficiencies and sales growth, demonstrating exceptional marketing abilities and customer service skills.
Overview
15
15
years of professional experience
Work History
Counter Sales
J A Russell Ltd
25 Fairfax Avenue, Penrose, Auckland
10.2023 - Current
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Ensured customer satisfaction with prompt and courteous service when assisting with bakery counter sales.
- Contributed to the development of new processes or systems that enhanced overall operational efficiency within the counter sales department.
Sales Account Manager
J A Russell Ltd
25 Fairfax Avenue, Penrose, Auckland.
10.2022 - 10.2023
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Developed and maintained long-term relationships with key clients for sustained growth.
Internal Sales
J A Russell Ltd
25 Fairfax Avenue, Penrose, Auckland.
06.2021 - 10.2022
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Queried database for prospects within possible assignment territories.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Identified consumer interests and key market identifies for new accounts.
- Balanced competing priorities and deadlines, ensuring all tasks were completed accurately and on time.
Counter Sales Supervisor
J A Russell Ltd
49 Boston Rd
06.2013 - 06.2021
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed daily cash transactions accurately, ensuring proper accounting of sales revenues generated during shift hours.
- Developed a strong rapport with suppliers and maintained open lines of communication, ensuring timely deliveries and addressing any concerns proactively.
Counter Salesperson
J A Russell Ltd
Boston Rd, Mt Eden, Auckland
04.2010 - 06.2013
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
Education
Trade Certifie - Electronic Engineering
Fiji National University
Suva, Fiji Islands04.1992
Skills
- Marketing and Sales Abilities
- Technical sales knowledge
- Sales assistance
- Sales performance reporting
- Lead sales
- Sales team oversight
- Adaptive sales techniques
- Proven sales record
- Sales methods
- Counter maintenance
Languages
Tonga
Limited Working
Rotuman
Full Professional
English
Full Professional
Hindi
Limited Working
Timeline
Counter Sales
J A Russell Ltd
10.2023 - Current
Sales Account Manager
J A Russell Ltd
10.2022 - 10.2023
Internal Sales
J A Russell Ltd
06.2021 - 10.2022
Counter Sales Supervisor
J A Russell Ltd
06.2013 - 06.2021
Counter Salesperson
J A Russell Ltd
04.2010 - 06.2013
Trade Certifie - Electronic Engineering
Fiji National University