Tupou Savaiinaea
Brisbane,Kallangur
Summary
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
Great River Catering
03.2023 - 12.2023
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Improved information accessibility through diligent maintenance of electronic and paper records.
- Transcribed dictated information to provide clearly written communication.
Front of House Employee
Sugar Bowl Cafe
02.2022 - 10.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Education
Bachelor of Social Science -
University of Waikato
Hamilton, NZHigh School Diploma -
Sacred Heart Girls' College
Hamilton, NZ12.2023
Skills
- Customer Service
- Customer Service-Oriented
- Strong Problem Solver
- Phone Etiquette
- Professional and mature
- Strong Work Ethic
- Team player attitude
- Table setting expertise
- Order Taking
- Greeting guests
- Team Collaboration
Languages
Samoan
Native or Bilingual
Timeline
Personal Assistant to the Chief Executive Officer
Great River Catering
03.2023 - 12.2023
Front of House Employee
Sugar Bowl Cafe
02.2022 - 10.2023
Bachelor of Social Science -
University of Waikato
High School Diploma -
Sacred Heart Girls' College