Work Type
Full TimeContract WorkLocation Preference
On-SiteHybridOpen to relocation: Yes
Turei Marshall
Social Services Management
Auckland,AUK
Work Preference
Summary
Ko Maungapohatu toku maunga
Ko Waikaremoanan toku moana
Ko Mataatua toku waka
Ko Tuhoe toku iwi
Ko Te rewarewa toku marae
No Whakatane ahau
Kei Tamaki Makaurau toku kainga inaianei
Ko Turei toku ingoa
I am a Dedicated and purpose-driven professional with over 20+ years of experience in leading youth and community initiatives in South Auckland. Specialises in managing multidisciplinary teams and delivering complex social impact contracts, with a proven track record of achieving measurable outcomes for vulnerable rangatahi and whānau. Provided key leadership in New Zealand's first Social Bond initiative, the Reducing Youth Reoffending in South Auckland Pilot, overseeing multiple delivery teams while offering strategic direction, operational oversight, and mentorship. Recognised for the ability to build strong, trusted relationships across government, community, and corporate partners to drive long-term transformation.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Youth Specialist - Supported Resolutions
New Zealand Police
Auckland, AUK
04.2026 - Current
- Mentored at-risk youth, providing guidance and support to reduce antisocial behaviour.
- Planned and executed activities to promote skill and talent development.
- Collaborated with other social service agencies to refer youths for additional support services as needed, ensuring holistic care for each individual's needs.
- Enhanced program effectiveness by collaborating with fellow Youth Specialists to develop innovative strategies and approaches.
- Utilised effective conflict-resolution techniques to address behavioural issues and promote a safe, inclusive atmosphere.
- Empowered young people to become leaders within their communities through skill-building exercises and mentorship opportunities.
- Monitored participant progress through regular assessments, making necessary adjustments to ensure continued improvement.
- Established strong relationships with community partners to provide additional resources and opportunities for youth participants.
- Fostered an environment of trust by maintaining open lines of communication with both participants and their families regarding program goals, expectations, and progress updates.
- Provided crisis intervention services as needed, connecting youth with appropriate resources during difficult times.
- Maintained detailed records of each participant''s progress throughout their involvement in the program, enabling accurate reporting on overall results achieved over time.
Youth Specialist - Whangaia Family Harm Team
New Zealand Police
Auckland, AUK
07.2025 - 04.2026
- Support whānau experiencing family harm through intervention, guidance, and coordination of social support services.
- Collaborate with multidisciplinary teams to ensure safety, wellbeing, and protection of vulnerable family members.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Program Manager
Genesis Youth Trust
Mangere Police Station
08.2023 - 06.2025
- Managed multiple sites across Tamaki Makaurau: Mangere, Papakura, and Glenn Innes.
- Supervised a team of 3 Team Leaders, 9 Social Workers, 8 Mentors, and 2 Counsellors.
- Oversaw the delivery of youth mentoring, social work, and family services, ensuring adherence to contractual obligations and meeting key performance indicators.
- Led program development initiatives to enhance youth engagement and community support.
- Collaborated with stakeholders to identify needs and implement effective solutions for program execution.
- Managed budgets and resource allocation, ensuring efficient use of funds across multiple projects.
- Developed training materials and facilitated workshops for staff and volunteers, enhancing program delivery.
Program Manager
Genesis Youth Trust
Mangere, Papakura, Manurewa and Glenn Innes
02.2021 - 07.2023
- Genesis Youth Trust, Mangere, Manurewa, Glenn Innes and Papakura.
• Managed multiple sites across Tamaki Makaurau: Mangere, Papakura, Manurewa and Glenn Innes.
• Supervised a team of 4 Operation Managers, 4 Clinical Leads, 14 Social Workers, 15 Mentors, and 4 Counsellors.
• Oversaw the delivery of youth mentoring, social work, and family services, ensuring adherence to contractual obligations and meeting key performance indicators.
• Led program development initiatives to enhance youth engagement and resource allocation.
• Coordinated cross-functional teams to implement strategic projects aligned with organisational goals.
• Managed stakeholder relationships to foster collaboration and support for youth-focused programs.
• Analysed program performance data to identify areas for improvement and inform decision-making.
• Streamlined processes for program execution, increasing efficiency in service delivery.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
Operations Manager
Genesis Youth Trust
Papakura Police Station
01.2017 - 01.2021
- Managed Papakura site during the Social Investment Bonds Pilot, impacting over 120 rangatahi and their whānau annually.
- Led a team of 5 Social Workers, 6 Mentors, and 1 Counsellor.
- Developed targeted interventions for high-need youth, partnering with key stakeholders to deliver sustainable, impactful programs.
- Streamlined operational workflows, enhancing efficiency and reducing bottlenecks in service delivery.
- Developed and implemented training programs, improving staff performance and service quality.
- Analyzed program outcomes, driving strategic adjustments to improve youth engagement and support services.
- Managed project timelines and resources, ensuring timely completion of community initiatives and events.
Operations Manager
Genesis Youth Trust
Mangere
01.2012 - 01.2017
- Managed a team of 4 Social Workers and 4 Mentors, providing support to 100+ youth annually.
- Developed community and school partnerships to deliver integrated, culturally competent youth services.
- Streamlined operational processes to enhance service delivery and client satisfaction.
- Led team in developing training programs for staff, boosting overall performance and engagement.
- Coordinated cross-functional collaboration to improve project efficiency and achieve organizational goals.
- Provided Internal and External Supervision.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Mentoring Contract
Oranga Tamariki
Manurewa
01.2015 - 01.2016
- Worked within a multidisciplinary team delivering social services to youth and their whānau.
- Delivered crisis intervention, youth development programs, and family support services.
- My role was the bridge between these services and the young person and their whānau.
I walked alongside them—helping them navigate complex systems, making sure they understood process and Pathways in terms of what was happening, and ensuring they could contribute and Understand what was implemented. I supported them with mentoring, showed up to appointments with them, and made sure they were comfortable with the meetings and Sessions that needed to be attended and completed.
What made my role even more meaningful was that I wasn't a stranger. The young person and their whānau knew me through whānau ties and whakapapa connections. That existing relationship gave them the confidence to invite me into their journey.
They chose me to be involved which made is easier to connect and Introduce them to the necessary Organisations.
It meant I could walk with them not just as a professional, but as someone they already knew, respected, and felt safe with. That connection allowed the mahi to go deeper—to be more honest, more healing, and more effective
Police Youth Worker / Social Worker
Genesis Youth Trust
Mangere Police Station
01.2004 - 01.2012
- Delivered youth-focused interventions in partnership with the NZ Police.
- Focused on restorative justice practices, reducing recidivism, and facilitating the social reintegration of young people.
- • Developed individualised support plans addressing diverse needs of at-risk youth.
• Collaborated with community organisations to enhance resource availability for youth programs.
• Conducted assessments to identify strengths and challenges, guiding intervention strategies.
• Implemented feedback mechanisms to evaluate program effectiveness and drive improvements.
• Advocated for youth rights and access to services within local policy frameworks.
• Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
• Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviour among participants.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Provided individualised support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
• Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Education
Diploma - Social Work
Manukau Institute of Technology
Auckland, NZBachelor - Social Services
Manukau Institute of Technology
Auckland, NZBussiness And Management
Te Wananga O Aotearoa
Mangere 07.2026 - Current
Skills
- Leadership & Team Development
- Youth & Family Support Services
- Programme & Project Management
- Restorative Justice Practices
- Crisis Intervention & Conflict Resolution
- Community Engagement & Stakeholder Relations
- Strategic Planning & Budgeting
- Cultural Competency & Awareness (Te Reo, Tikanga Māori)
- Youth advocacy
- Data collection and analysis
- Teamwork and collaboration
Accomplishments
Genesis Youth Trust was involved in the first-ever Social Bond initiative in New Zealand — the Reducing Youth Reoffending in South Auckland Pilot (2017–2023). This initiative was part of a broader effort to use Social Bonds as a mechanism to fund and drive outcomes for at-risk youth, specifically targeting those involved in youth offending. Genesis played a pivotal role in its design and implementation, contributing to its success in improving outcomes for over 600 rangatahi (youth) and their whānau.
As a leader in this initiative, I was responsible for overseeing the operational aspects, including managing multiple delivery teams, building strong partnerships with government agencies, local Organisations, and educational institutions, and ensuring the cultural appropriateness of the services delivered. The Social Bond focused on reducing youth reoffending through evidence-based interventions, including mentorship, family support, and targeted youth development programs.
Certification
- Crisis Intervention Training
- First Aid & Health & Safety Officer Training
- Abuse Allegation & Behaviour Support Policy Training
Community Involvement
Kura Connect, Planet Youth, Bluelight and Mangere Manaaki Project, Community Projects and Programmes.
Notable Contracts Managed
- Social Bonds – Reducing Youth Reoffending in South Auckland Pilot (2017–2023)
- Led one of New Zealand’s first Social Bond initiatives, impacting 600+ rangatahi.
- Built and maintained strong partnerships with government agencies, local businesses, and educational institutions.
- Delivered culturally appropriate youth development services that incorporated tikanga Māori and community-driven approaches.
- Police Contracts: Alternative Action Plans, Integrated Case Manager Plans, Diversional Plans, Restorative Justice Plans.
- Oranga Tamariki Contracts: Youth Justice Plans, Care & Protection Plans, Supervision Orders, Supervision with Activity.
- MSD Contracts: Youth Employment Programs, Parenting Programs.
- Community Programs: Sports events, marae events, cultural celebrations, and health initiatives across South and East Auckland.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Hobbies & Interests
Coaching: Rugby (10 years, Pakuranga), Counties Manukau Touch (10 years), Outdoor Activities: Fishing, CrossFit, Family Time: Quality time with whānau
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Additional Information
Full New Zealand Driver's License
References:
- Rob, Woodley, General Manager, 021 562 791, Blues Charitable Trust
- Henare, Clarke, CEO, 027 492 2753, Genesis Youth Trust
- Tuhi, Leef, CEO, 021 880 600, Pillars Ka Pou Whakahou
- Darryl Cooper, Police Sergeant 0211912089
Timeline
Bussiness And Management
Te Wananga O Aotearoa
07.2026 - Current
Youth Specialist - Supported Resolutions
New Zealand Police
04.2026 - Current
Youth Specialist - Whangaia Family Harm Team
New Zealand Police
07.2025 - 04.2026
Program Manager
Genesis Youth Trust
08.2023 - 06.2025
Program Manager
Genesis Youth Trust
02.2021 - 07.2023
Operations Manager
Genesis Youth Trust
01.2017 - 01.2021
Mentoring Contract
Oranga Tamariki
01.2015 - 01.2016
Operations Manager
Genesis Youth Trust
01.2012 - 01.2017
Police Youth Worker / Social Worker
Genesis Youth Trust
01.2004 - 01.2012
Bachelor - Social Services
Manukau Institute of Technology
Diploma - Social Work
Manukau Institute of Technology