Turere (Tu) Timo
Stoke,NSN
Summary
Summary:
Experienced Manager with seven years of remote team management expertise, skilled in problem-solving, conflict management, and empathetic client/customer communication. Dedicated to contributing to Kāinga Ora's mission, I believe my skills can greatly enhance tenant engagement and consultation processes. Committed to fostering strong relationships and cultural competency, ensuring interactions are inclusive and aligned with customer aspirations. Seeking a challenging role at Kāinga Ora emphasizing problem-solving, conflict management, and empathetic customer communication, with opportunities for professional growth and advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Field Manager
Downer NZ
Richmond , Nelson
04.2022 - Current
- Managed subcontractors and employees maintaining and installing copper and fibre services across Nelson and Tasman.
- Oversee operational performance in a rapid environment.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Reviewed completed work to verify quality and compliance ensuring work i completed to industry standards.
- Planned and presented training and mentoring to new team members.
- Responded promptly to escalated issues from customers while maintaining high quality standards.
- Analyzed customer feedback to identify trends in customer complaints and developed strategies for resolution.
- Collaborated with other departments within the organization to ensure customers' needs were met in a timely manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained relationships with key stakeholders including customers, Clients, Councils and sub contractors.
- Investigated and resolved customer inquiries and complaints requiring management-level escalation.
Area Field Manager
Universal Communications Group
Stoke, Nelson
09.2017 - 04.2022
- Managed sub contractors providing fibre services to residential and commercial customers for single dwelling units, ROW, and multi dwelling units.
- Conduct pre build meetings with residents on retirement villages and multi dwelling units for Fibre services.
- Maintained relationships with key stakeholders including customers, vendors, suppliers, Council and Sub contractors.
- Conducted safety meetings and organized training sessions for workers on safe work practices, emergency procedures and hazard identification techniques.
- Attended meetings with external bodies such as HSE inspectors or local authorities.
- Planned and led monthly team meetings reviewing quality, health and safety and sub contractor training compliance.
- Reviewed completed work to verify consistency, quality and conformance.
- Investigated customer complaints and disputes; resolved issues amicably while maintaining customer satisfaction levels..
- Supported end-users with network and device troubleshooting and diagnosis.
- Inspected completed work of subcontractors for quality assurance purposes
- Responded promptly to escalated issues from customers while maintaining high quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Tautoko Leadership Programme
Downer Training
11-2022
Some College (No Degree) - Frontline Leadership And Communication
Aspire2
08-2021
Level 4 - Business
Aspire 2
04.2021
Some College (No Degree) - Padi Advanced Open Water Course
Dive HQ
Skills
- Managing Operations and Efficiency
- Management of employees and Subcontractors
- Project Coordination
- Customer Service
- Customer Relationship Management
- Communication
- Customer Relations
- An understanding of Maori Tikanga
- Critical Thinking
- Problem Resolution
- Supervision and Leadership
- Progress Monitoring
- Employee Coaching and Mentoring
- Corrective Action Implementation
- Quality Assurance
- Policy administration
Affiliations
- Family focused with a 22 year old son and a 3 year old daughter,
- Scuba diving and Snorkeling,
- Fishing, Spearfishing,
- Gardening
- Sports
Certification
- First Aid
- Forklift License (OSH)
- Full Drivers license
- WTC,1,3
- Confined spaces
Timeline
Area Field Manager
Downer NZ
04.2022 - Current
Area Field Manager
Universal Communications Group
09.2017 - 04.2022
Tautoko Leadership Programme
Downer Training
Some College (No Degree) - Frontline Leadership And Communication
Aspire2
Level 4 - Business
Aspire 2
Some College (No Degree) - Padi Advanced Open Water Course
Dive HQ
Similar Profiles
Petero VunisaPetero Vunisa
Linesman at Downer NZLinesman at Downer NZ
Brian CathroBrian Cathro
Stakeholder and Communications Manager at Downer NZStakeholder and Communications Manager at Downer NZ
Gina DonnellyGina Donnelly
Operations Scheduler at Downer NZOperations Scheduler at Downer NZ