Tushar Bhalerao
Wellington,WGN
Summary
I have more than ten years experience working in Food and Beverage industry. I am not only excellent in customer service but also has ability to work under pressure with time management. Many times the organization has received good reviews on Google and TripAdvisor for my excellent service. I am passionate about food and wines. I have travel around the world which has taught me a lot in terms of having empathy and adapting to the surrounding. The overall experience has taught me to analyze the market, to have critical thinking quality, to understand the target audience, cost control, merchandising, inventory, budgeting and usage of social media platform.
Overview
9
9
years of professional experience
Work History
Café manager
Gemini Café and Eatery
05.2023 - Current
- Preparing weekly work schedule.
- Resolving customer complaints regarding food quality and customer service.
- Suggesting new menu items based on customer feedback.
- Stock inventory and ordering new stock as needed.
- Receiving delivered café supplies and verifying that the correct items and quantities have been received.
- Identifying strategies to retain and attract customers.
Assistant Restaurant Manager
Logan Brown
06.2020 - 04.2023
- Responsible for pleasant costumer service, recommending wines to match their food.
- Ensuring customer's dietary requirement are handled with care.
- Handled big table service (30 customers)
- Knowing about wines and upselling.
- Updating food and beverage list.
- Managing good relationship with wine suppliers,
- Handling wine stock, inventory and ordering.
- Managing and storing vendors contacts and invoices.
- Handle social media platform (Facebook and Instagram).
- Worked at other outlets of Logan Brown (Bellamy's by Logan Brown & Liberty).
- Preparing for upcoming events.
- Training newly joined staff.
- Resolving customer complaints if required.
Business researcher
Te Mata Peak
08.2019 - 11.2019
- Approach people to take survey and collect maximum responses.
- Feed survey reports on Survey Monkey.
- Analyzing survey data.
- Help organization in decision making by interpretation of survey data.
- Created new database for organization.
- Suggested new innovative ideas for implementation for well-being of community and for protection of vegetation.
Fine Dine Waiter
P&O Cruises Carnival UK
12.2014 - 08.2017
- Customer services, responsible for excellent customer service
- Taking care of dietary requirement
- Inventory on monthly basis
- Thorough knowledge about food menu.
- Recommending wines to match courses.
- Marketing for outlet through word of mouth on cruises during every turnaround.
- Building customer relationship while promoting outlet.
- Professionalism throughout service.
Education
Graduate Diploma in Business - Sales and Marketing
Eastern Institute of Technology (EIT)
Hawkes Bay11.2019
Bachelor of Science - Hospitality and Hotel Admin
Indira Gandhi National Open University
India01.2010
Skills
- Customer Engagement
- Business Marketing
- Critical thinking
- Cost Control
- Handling big events (I have handle more than 30 pax on my own with just one assistant)
- Team leadership
- Strategic Planning
- Inventory management
- Used Loaded software for inventory and ordering
- Social media marketing
- Problem-solving abilities
- Staff training
- Timekeeping
Languages
English
Hindi
Marathi
Personal Information
- Date of Birth: 03/09/89
- Gender: Male
References
References available upon request
Hobbies
- Travelling
- Reading books
- Cooking and experimenting various cruises
- Gaining knowledge about wines.
- Meditation and workout
Timeline
Café manager
Gemini Café and Eatery
05.2023 - Current
Assistant Restaurant Manager
Logan Brown
06.2020 - 04.2023
Business researcher
Te Mata Peak
08.2019 - 11.2019
Fine Dine Waiter
P&O Cruises Carnival UK
12.2014 - 08.2017
Graduate Diploma in Business - Sales and Marketing
Eastern Institute of Technology (EIT)
Bachelor of Science - Hospitality and Hotel Admin
Indira Gandhi National Open University
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