Timothy Wynyard
Mangere East,AUK
Summary
Dynamic Territory Manager with a proven track record at Suntory Oceania, excelling in sales performance and customer relationship management. Skilled in strategic planning and negotiation, I successfully enhanced product visibility and drove brand engagement, achieving significant growth in market share through effective promotional strategies and strong retailer partnerships.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Territory Manager
Suntory Oceania
Hamilton, Waikato
06.2026 - Current
- Managing a designated portfolio of On The Go (OTG) customers across the Waikato region, with accountability for sales performance, customer relationships, distribution, and execution of commercial priorities.
- Managed territory sales against monthly budgets, ensuring product ranges, promotional activity, displays, and customer orders were implemented accurately and on time.
- Identified and negotiated in-store opportunities, including promotions, product placement, displays, and chiller relays, improving visibility, distribution, and sales outcomes.
- Developed and maintained strong relationships with customer owners, managers, and buyers, identifying needs and opportunities to grow sales through product range, placement, promotions, and in-store activity.
- Using sales, distribution, market, and competitor information to identify territory opportunities, address weaknesses, and support business planning and customer development.
- Collaborating closely with Sales, Logistics, Delivery Drivers, Trade Marketing, Accounts, and Sales Support to coordinate customer requirements and ensure efficient territory execution.
- Established connections with key stakeholders to foster collaboration and support business objectives with retailers, enhancing product visibility and availability.
- Operating with a strong focus on health, safety, compliance, professionalism, and efficient territory management while representing Suntory Oceania with customers and external stakeholders.
Sales and Service Specialist
Coca-Cola Europacific Partners
Mt Wellington
10.2025 - 05.2026
- Manage high-volume inbound customer interactions across phone, email, and digital platforms, resolving enquiries in line with agreed SLAs and service priorities.
- I provided end-to-end customer service and sales support to CCEP customers through inbound phone, email, and digital channels, ensuring first-contact resolution, SLA adherence, and a consistently high customer experience.
- Resolved customer queries through to completion, including order management, delivery issues, product availability, and pricing queries.
- Deliver a customer-centric service experience by applying the Service-to-Sales framework to identify needs and recommend appropriate products, promotions, or substitutions.
- Supported sales outcomes by promoting new products and relevant promotions, identifying opportunities to prevent customer out-of-stocks, and encouraging migration to digital self-service tools (myCCEP).
- Consistently meet contact centre performance metrics including service levels, call quality, first contact resolution, customer satisfaction, and NPS targets.
- Encourage customer participation in post-interaction surveys to support Net Promoter Score (NPS) performance and continuous improvement.
- Collaborated with internal stakeholders across sales, logistics, finance, and supply chain to resolve customer issues efficiently.
Group Customer Experience Team Lead
City Chic Collective
Alexandria, Sydney
12.2024 - 08.2025
- I led and supported a high-performing customer experience team responsible for managing all customer communications across multiple channels, while driving operational improvements, KPI performance, and consistent brand-aligned service delivery.
- Set, managed, and monitored team KPIs, rosters, and performance targets, providing regular reporting on productivity, trends, and customer contact outcomes.
- Acted as the primary escalation point for complex customer issues, resolving complaints efficiently and ensuring positive customer outcomes in line with company policies and Trade Practices obligations.
- Worked closely with offshore contact centre teams to ensure alignment with brand standards, tone of voice, and customer experience expectations.
- Served as a subject matter expert across all City Chic brands, ensuring team knowledge remained current and training standards were consistently met.
- Partnered with internal stakeholders including HQ teams, retail stores, warehouse operations, and third-party couriers to proactively identify and resolve service and delivery issues.
- Administered, configured, and optimised Zendesk, supporting CRM enhancements and projects to improve customer and agent experience.
- Supported the General Manager, Customer Experience with CX projects, process reviews, and continuous improvement initiatives.
- Identified process improvement opportunities, collaborating with project teams to implement changes that enhanced reporting and service quality.
Customer Operations Coordinator
Tecan Australia
Glen Waverley, Melbourne
02.2024 - 12.2024
- Provided end-to-end customer service and operational support to Sales and Service teams across Australia.
- Processed incoming sales and service orders and contracts, ensuring accurate order entry, invoicing, and compliance with customer billing requirements using SAP and CRM systems to support efficient operations.
- Responded to customer inquiries via email and phone, escalating issues to relevant internal stakeholders.
- Coordinated service-related requests for calibrations, repairs, and Out of Box Failures (OOBF) with Tecan Europe to improve customer satisfaction and service reliability.
- Maintained and updated customer and vendor master data, pricing, and account information to ensure data accuracy across internal systems.
- Managed warehouse material administration including inventory control, demonstration units, goods returns, stock counts, and written-off stock.
- Liaised with freight and logistics providers for import and export of stock movements, ensuring timely delivery and accurate documentation to maintain supply chain integrity.
- Supported marketing activities including trade shows, exhibitions, annual meetings, and coordination of promotional materials.
- Assisted with general office administration including filing, accommodation arrangements for international visitors, and liaison with external service providers.
Customer Service Administrator
Hologic Australia
Macquarie Park, Sydney
12.2020 - 10.2022
- Processed internal orders for Sales Representatives carrying bootstock to meet urgent customer demands when logistics could not deliver stock in time.
- Liaised with stakeholders, including Sales Representatives and internal Pricing and Compliance teams, to ensure smooth order processing and communication.
- Responded to all customer emails promptly and prioritized responses within 2-24 hours.
- Served as a senior member of the customer service team and trained new staff members.
- Managed customer service operations for 2 weeks during manager's leave, overseeing role responsibilities, attending management meetings, handling escalations, approving credits, and managing stock allocation reports amid stock shortages and rising COVID demands.
- Processed orders for the Breast & Skeletal Health, Molecular, and GSS Consumables divisions.
- I am responsible for processing all orders manually received into Oracle. All orders were received by Hologic via email. Telephone orders were not allowed.
- My role also included raising invoices for customer training requests.
- I resigned due to my much-anticipated relocation to Melbourne, Victoria.
EDI Order Processing Specialist
PVH Brands Australia
Banksmeadow, Sydney
11.2017 - 12.2020
- Oversaw processing of Calvin Klein and PVHBA brand orders at The Iconic using SAP.
- Utilised SAP reports to manage bulk orders effectively, ensuring timely closure.
- Monitored stock movements and resolved price discrepancies, ensuring order integrity.
- Collaborated with category managers on fill rates, swiftly addressing issues to support order fulfillment.
- Coordinated loading of bulk customer orders, improving operational efficiency.
- Handled email communications promptly to ensure efficient response times, ensuring timely responses to inquiries.
- Compiled regular free stock on hand reports for effective inventory management.
- Actively participated in training sessions for new customer service personnel.
Education
Some College (No Degree) -
Kings College
Auckland, NZSkills
06-2026
- Strategic planning
- Business planning
- Goals and performance
- Problem solving
- Problem resolution
- Multitasking and organization
- Effective communication
- Communication skills
- Team collaboration
- Industry networking
- Data interpretation
- Trend analysis
- Goal setting
- Customer service
- Sales education
- Sales expertise
- Systems and software expertise
- Store visit planning
- Business development
- Relationship building
- Sales leadership
- Sales leadership
- Systems and software expertise
- Multitasking and organization
- Industry networking
- Sales budget oversight
- Effective communication
Languages
English
Professional
French
Professional
Timeline
Territory Manager
Suntory Oceania
06.2026 - Current
Sales and Service Specialist
Coca-Cola Europacific Partners
10.2025 - 05.2026
Group Customer Experience Team Lead
City Chic Collective
12.2024 - 08.2025
Customer Operations Coordinator
Tecan Australia
02.2024 - 12.2024
Customer Service Administrator
Hologic Australia
12.2020 - 10.2022
EDI Order Processing Specialist
PVH Brands Australia
11.2017 - 12.2020
Some College (No Degree) -
Kings College