Tyla Davis
Hamilton,WKO
Summary
I am a reliable and hardworking hospitality worker with over two years of experience in both restaurant and conference environments. I’ve often been trusted with tasks beyond my usual role, including training and supporting team members in the conference space. I have solid barista knowledge and strong customer service skills, developed through working closely with a wide range of people.
I’m used to working in fast-paced settings where time is limited, which has helped me build the ability to stay calm under pressure and get things done efficiently. I regularly deal with day-to-day challenges and have become confident in solving problems quickly and effectively. I work well with others, enjoy contributing to a positive team environment, and always aim to provide great service with a friendly attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Novotel Tainui Hamilton
WKO, Hamilton
08.2023 - Current
- Knowledgeable in A La Carte, buffet, and set menu service styles, with experience resetting conference spaces and familiarity with conference setups and basic technical equipment.
- Skilled in cash handling and cash-up procedures, with basic bar service experience and LCQ knowledge of alcohol sale and supply regulations.
- Committed to maintaining high standards of cleanliness and hygiene.
Customer Service Representative
Energy
WKO, Hamilton
03.2021 - 03.2022
- Handled customer complaints with empathy, building strong connections with regular customers to improve their experience and encourage loyalty.
- Took pride in my product knowledge and confidently assisted customers whenever they had questions about products, services, or company information.
- Stayed proactive by finding tasks to complete during downtime and was entrusted with important duties such as stocktaking.
night
Woolworths Supermarket
WKO, Hamilton
02.2018 - 03.2019
- Maintained clean, neat, and organized facilities to ensure a professional and welcoming environment.
- Collaborated with team members to enhance service quality and improve guest experience.
- Conducted regular inspections and cleaning to uphold a safe and hygienic environment for guests.
Education
NCEA Level 2
Fairfield College
Hamilton, NZ12-2018
Skills
- Strong work ethic (hardworking and reliable)
- Trustworthiness (entrusted with tasks beyond role description)
- Adaptability (able to take on responsibilities outside official duties)
- Experience in hospitality (over 2 years in restaurant and conference settings)
- Proficiency in core hospitality duties
- Leadership and mentoring (training and guiding team members in the conference space)
- Barista skills (good knowledge of coffee-making)
- Customer service (confident and capable in dealing with customers)
Affiliations
- Playing basketball to stay active.
- Spending time with family and friends
- Relaxing at home to recharge
Certification
- LCQ
Languages
English
Full Professional
REFERENCES
Toni Baker Hikoi Awa
Operations Manager Food & Beverage Supervisor
Toni.Baker@accor.com hikoiriver@gmail.com
0275050569 0221738772
Timeline
Food and Beverage Attendant
Novotel Tainui Hamilton
08.2023 - Current
Customer Service Representative
Energy
03.2021 - 03.2022
night
Woolworths Supermarket
02.2018 - 03.2019
NCEA Level 2
Fairfield College
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