Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
REFERENCES
Timeline
Generic

Tyla Davis

Hamilton,WKO

Summary

I am a reliable and hardworking hospitality worker with over two years of experience in both restaurant and conference environments. I’ve often been trusted with tasks beyond my usual role, including training and supporting team members in the conference space. I have solid barista knowledge and strong customer service skills, developed through working closely with a wide range of people.

I’m used to working in fast-paced settings where time is limited, which has helped me build the ability to stay calm under pressure and get things done efficiently. I regularly deal with day-to-day challenges and have become confident in solving problems quickly and effectively. I work well with others, enjoy contributing to a positive team environment, and always aim to provide great service with a friendly attitude.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Novotel Tainui Hamilton
WKO, Hamilton
08.2023 - Current
  • Knowledgeable in A La Carte, buffet, and set menu service styles, with experience resetting conference spaces and familiarity with conference setups and basic technical equipment.
  • Skilled in cash handling and cash-up procedures, with basic bar service experience and LCQ knowledge of alcohol sale and supply regulations.
  • Committed to maintaining high standards of cleanliness and hygiene.

Customer Service Representative

Energy
WKO, Hamilton
03.2021 - 03.2022
  • Handled customer complaints with empathy, building strong connections with regular customers to improve their experience and encourage loyalty.
  • Took pride in my product knowledge and confidently assisted customers whenever they had questions about products, services, or company information.
  • Stayed proactive by finding tasks to complete during downtime and was entrusted with important duties such as stocktaking.

night

Woolworths Supermarket
WKO, Hamilton
02.2018 - 03.2019
  • Maintained clean, neat, and organized facilities to ensure a professional and welcoming environment.
  • Collaborated with team members to enhance service quality and improve guest experience.
  • Conducted regular inspections and cleaning to uphold a safe and hygienic environment for guests.

Education

NCEA Level 2

Fairfield College
Hamilton, NZ
12-2018

Skills

  • Strong work ethic (hardworking and reliable)
  • Trustworthiness (entrusted with tasks beyond role description)
  • Adaptability (able to take on responsibilities outside official duties)
  • Experience in hospitality (over 2 years in restaurant and conference settings)
  • Proficiency in core hospitality duties
  • Leadership and mentoring (training and guiding team members in the conference space)
  • Barista skills (good knowledge of coffee-making)
  • Customer service (confident and capable in dealing with customers)

Affiliations

  • Playing basketball to stay active.
  • Spending time with family and friends
  • Relaxing at home to recharge

Certification

  • LCQ

Languages

English
Full Professional

REFERENCES

Toni Baker                                                                      Hikoi Awa

Operations Manager                                                     Food & Beverage Supervisor

Toni.Baker@accor.com                                                hikoiriver@gmail.com

0275050569                                                                 0221738772

Timeline

Food and Beverage Attendant

Novotel Tainui Hamilton
08.2023 - Current

Customer Service Representative

Energy
03.2021 - 03.2022

night

Woolworths Supermarket
02.2018 - 03.2019

NCEA Level 2

Fairfield College
Tyla Davis