Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Tyla Ellis-Phillips

Tyla Ellis-Phillips

Bartender
Auckland,Mangere Bridge

Summary

Dynamic and detail-oriented Bartender with a proven track record at Mangere Cosmopolitan Club, known for enhancing customer satisfaction and loyalty through exceptional service and communication. Mastered the art of managing high-volume events and resolving complaints with professionalism, significantly increasing repeat business. Skilled in cash handling and fostering a culture of teamwork, demonstrating both hard and soft skills essential for thriving in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Bartender

Mangere Cosmopolitan Club
03.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Checking customers' identification in accordance with the legal drinking age.

Education

High School -

Mount Roskill Grammar School
Mount Roskill, AUK
12.2023

Skills

  • Fast learner
  • Staying calm during difficult situations, such as during high traffic or high stress shifts
  • Great customer service
  • Handle cash accurately, and ensure correct change is given
  • Very tidy and organised staff member
  • Attention to detail
  • Time management
  • Physical stamina
  • Communication skills

Timeline

Bartender

Mangere Cosmopolitan Club
03.2024 - Current

High School -

Mount Roskill Grammar School
Tyla Ellis-PhillipsBartender