Tyla-Jade Mitchell-Sergeant

Naoh's Ark Teahouse

01.2023 - 01.2024

Collaborated with team members to optimize workflow during peak hours for improved customer service.
Maintained a clean and organized workspace, adhering to strict health and safety standards.
Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Cleaned counters, machines, utensils, and seating areas daily.
Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
Controlled line and crowd with quick, efficient service.
Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Maintained regular and consistent attendance and punctuality.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Used POS system to accurately enter orders and process payments.
Helped management keep adequate supply on hand by notifying of shortages.

Summary