Tyla-lee Nelson
Wellington,WGN
Summary
Hello, my name is Tyla-lee and im hoping you'll consider me for the position at EB games. i feel i would make the perfect fit as I enjoy gaming, anime/series/movies and collecting. i have extensive knowledge on these subjects/items and would be able to provide excellent customer service. At my time working for Anime House i have created bonds with alot of regular customers would be sure to do the same with your store.
i look forward to arranging stock neatly, talking passionately with customers and improving productivity wherever i can. please get in touch and lets talk more! :)
Overview
4
4
years of professional experience
Work History
Retail Store Manager
Anime House
Te Aro, Wellington
06.2022 - Current
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Monitored employee performance and provided feedback on a regular basis.
- Coordinated special events such as promotions or seasonal displays.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Organized new stock for floor placement.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Retail Worker
Anime House
Te Aro, Wellington
08.2020 - 06.2024
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Skills
- Performance monitoring
- Stockroom Management
- Retail Operations
- Merchandise Strategizing
- Shift Scheduling
- Sales Leadership
- Hiring and Training
- Problem-Solving
- Store Opening and Closing
- Customer Service
- Highly motivated
- Staff Management
- Decision-Making
- Friendly and outgoing
- Visual Merchandising
- Upselling and Cross Selling
- Stock management
- Dependable and reliable
- Advertising and marketing
- Store maintenance
Timeline
Retail Store Manager
Anime House
06.2022 - Current
Retail Worker
Anime House
08.2020 - 06.2024
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