Summary
Overview
Work History
Skills
Timeline
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Tyla-lee Nelson

Wellington,WGN

Summary

Hello, my name is Tyla-lee and im hoping you'll consider me for the position at EB games. i feel i would make the perfect fit as I enjoy gaming, anime/series/movies and collecting. i have extensive knowledge on these subjects/items and would be able to provide excellent customer service. At my time working for Anime House i have created bonds with alot of regular customers would be sure to do the same with your store.

i look forward to arranging stock neatly, talking passionately with customers and improving productivity wherever i can. please get in touch and lets talk more! :)

Overview

4
4
years of professional experience

Work History

Retail Store Manager

Anime House
Te Aro, Wellington
06.2022 - Current
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Monitored employee performance and provided feedback on a regular basis.
  • Coordinated special events such as promotions or seasonal displays.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Organized new stock for floor placement.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Retail Worker

Anime House
Te Aro, Wellington
08.2020 - 06.2024
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.

Skills

  • Performance monitoring
  • Stockroom Management
  • Retail Operations
  • Merchandise Strategizing
  • Shift Scheduling
  • Sales Leadership
  • Hiring and Training
  • Problem-Solving
  • Store Opening and Closing
  • Customer Service
  • Highly motivated
  • Staff Management
  • Decision-Making
  • Friendly and outgoing
  • Visual Merchandising
  • Upselling and Cross Selling
  • Stock management
  • Dependable and reliable
  • Advertising and marketing
  • Store maintenance

Timeline

Retail Store Manager

Anime House
06.2022 - Current

Retail Worker

Anime House
08.2020 - 06.2024

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Tyla-lee Nelson