Tyla Sandilands
Gold Coast ,QLD
Summary
After many years of experience in customer service and retail management, I want to do what I'm passionate about while helping my community. I have always had a way with people, and I consider myself to have exceptional customer service. I am a dedicated employee and love to grow and learn every day. I am currently a long-haul flight attendant, practiced in customer service, health and safety, sales, and inventory control. Demonstrated skill at improving store operations, increasing top-line sales, and reducing costs. Successful in sales growth, customer growth, budgets, and goals.
Overview
6
6
years of professional experience
Work History
International Flight Attendant
Qantas
Auckland, NZ
05.2023 - Current
- Assisted passengers with seating arrangements, baggage stowage, and safety instructions.
- Ensured compliance with regulations and company policies regarding cabin safety and security.
- Conducted pre-departure checklists, such as verifying seatbelt operation and lavatory availability.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
Store Manager
Cue
Harbour Town, Gold Coast , QLD
11.2022 - 05.2023
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Dispatch Assistant
Karen Walker
Auckland , NZ
01.2022 - 11.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Received new orders, prepared documentation and assigned personnel.
- Ordered supplies and allocated resources to personnel based on need.
- Responded to over 20 daily caller requests with information about assistance and timeframes
Assistant Store Manager
Redcurrent
Sylvia Park, Auckland, NZ
04.2021 - 01.2022
- Schedule Rosters and find cover for employees who are unable to make shifts.
- Update POS system (Ontempo) to simplify cash management and payment processing.
- Collaborate with HR department to recruit workers and develop strategies to boost employee morale.
- Handled difficult customers and provided solutions to complaints in timely manner.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Third in Charge
Glassons
Sylvia Park, Auckland , NZ
11.2020 - 04.2021
- Achieving personal sales targets in line with KPI objectives.
- In charge of daily cash management and bank deposits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Womenswear Supervisor
Zara
Sylvia Park, Auckland , NZ
06.2019 - 11.2020
- Extensive knowledge of the brand and understanding of garment care.
- Created intriguing window displays and floor plans to generate more sales.
- Manage cashier queue and staff breaks.
- Review rosters and organised cover for cancelled shifts.
- Trained new staff.
- Received and processed stock into inventory management system.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Pakuranga College
Auckland, NZDesign And Visual Communications
Auckland University of Technology
Auckland, NZSkills
- Quality Assurance
- Financial Statement Review
- Recruitment and hiring
- Staff scheduling
- Verbal and written communication
- Performance Assessment
- Job Specification Review
- Work Personnel Advisement
- Customer service
- Inventory Management
Education and Training
First Aid Certificate Level 2
Responsible Service of Alcohol Certificate
Timeline
International Flight Attendant
Qantas
05.2023 - Current
Store Manager
Cue
11.2022 - 05.2023
Dispatch Assistant
Karen Walker
01.2022 - 11.2022
Assistant Store Manager
Redcurrent
04.2021 - 01.2022
Third in Charge
Glassons
11.2020 - 04.2021
Womenswear Supervisor
Zara
06.2019 - 11.2020
Pakuranga College
Design And Visual Communications
Auckland University of Technology