Tyla Sandilands
Gold Coast ,NZ
Summary
After many years of experience in customer service and retail management, I am wanting to do what im passionate about while helping my community. I have always had a way with people and consider myself to have exceptional customer service. I am a dedicated employee and love to grow and learn everyday. I am currently a long haul flight attendant practiced in customer service, health and safety, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
6
6
years of professional experience
Work History
International Flight Attendant
Qantas
Auckland , NZ
05.2023 - Current
- Assisted passengers with seating arrangements, baggage stowage, and safety instructions.
- Ensured compliance with regulations and company policies regarding cabin safety and security.
- Conducted pre-departure checklists, such as verifying seatbelt operation and lavatory availability.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
Store Manager
Cue
Gold Coast , QLD
11.2022 - 05.2023
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Dispatch Assistant
Karen Walker
Auckland , NZ
01.2022 - 11.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Received new orders, prepared documentation and assigned personnel.
- Ordered supplies and allocated resources to personnel based on need.
- Responded to over 20 daily caller requests with information about assistance and timeframes
Assistant Store Manager
Redcurrent
Sylvia Park, Auckland, NZ
04.2021 - 01.2022
- Schedule Rosters and find cover for employees who are unable to make shifts.
- Update POS system (Ontempo) to simplify cash management and payment processing.
- Collaborate with HR department to recruit workers and develop strategies to boost employee morale.
- Handled difficult customers and provided solutions to complaints in timely manner.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Third in Charge
Glassons
Sylvia Park, Auckland , NZ
11.2020 - 04.2021
- Achieving personal sales targets in line with KPI objectives.
- In charge of daily cash management and bank deposits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Womenswear Supervisor
Zara
Sylvia Park, Auckland , NZ
06.2019 - 11.2020
- Extensive knowledge of the brand and understanding of garment care.
- Created intriguing window displays and floor plans to generate more sales.
- Manage cashier queue and staff breaks.
- Review rosters and organised cover for cancelled shifts.
- Trained new staff.
- Received and processed stock into inventory management system.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
First Aid Certificate - Level 2
Saint John
Auckland, NZ05.2023
Pakuranga College
Auckland, NZDesign And Visual Communications
Auckland University of Technology
Auckland, NZResponsible Service of Alcohol Certificate
Gold Coast, QLD Skills
- Quality Assurance
- Financial Statement Review
- Recruitment and Hiring
- Staff Scheduling
- Verbal and Written Communication
- Performance Assessment
- Job Specification Review
- Work Personnel Advisement
- Customer Service
- Inventory Management
Timeline
International Flight Attendant
Qantas
05.2023 - Current
Store Manager
Cue
11.2022 - 05.2023
Dispatch Assistant
Karen Walker
01.2022 - 11.2022
Assistant Store Manager
Redcurrent
04.2021 - 01.2022
Third in Charge
Glassons
11.2020 - 04.2021
Womenswear Supervisor
Zara
06.2019 - 11.2020
First Aid Certificate - Level 2
Saint John
Pakuranga College
Design And Visual Communications
Auckland University of Technology
Responsible Service of Alcohol Certificate
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