Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tyla Walker

AUK

Summary

A highly motivated individual, with a Bachelors Degree in Psychology. Excellent written and verbal communication skills with both internal and external stakeholders. I am a quick learner, naturally go the extra mile and have strong attention to detail and accuracy. I am hard working and reliable, and am passionate about developing relationships that result in positive outcomes for both my team and organisation as well as clients.

Overview

6
6
years of professional experience

Work History

Client Experience Assistant

One Avenue Group
, London, UK
04.2025 - 07.2025
  • Client Experience Assistant for one of One Avenue Groups boutique serviced offices in London
  • First point of contact for all clients, guests and visitors arriving to the office
  • Full concierge service which included call handling, organising client and office events, mail handling and a broad range of client requests
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition
  • Support clients move-ins and move-outs
  • Conduct regular checks to maintain high building standards
  • Build strong relationships with clients and guests to ensure a positive experience is achieved

PROJECT COORDINATOR & OFFICE MANAGER

SAXTON BAMPFYLDE
London, UK
06.2024 - 02.2025
  • Project coordinator to 2 occupational and business psychologists
  • Managing multiple projects at once and all diary management for both psychologists
  • Liaising with candidates to schedule interview times with the psychologists
  • Setting up a variety of psychometric assessments for candidates and ensuring these were completed ahead of interviews with the psychologists
  • Working with a variety of teams on each project, ensuring teams were kept updated as to the progress of candidates psychometric assessments and interviews
  • Proofing and collating of reports once all interviews have been completed, ensuring these are sent to the client on schedule with the project timeline
  • Organising debrief calls with the psychologist and client at the end of each project
  • Day to day running of the office, looking after all office administration and managing the ordering of office supplies
  • Answering the reception line for the office and ensuring any enquiries were passed on to the correct team members
  • Being the point of contact and liaising with the building manager, as well as organising all guest passes for clients, candidates and remote workers

MAINTENANCE ADMINISTRATOR

SG FLEET
Auckland, NZ
01.2024 - 03.2024
  • Monitoring the maintenance inbox via Salesforce
  • This involved dealing with any queries and issues, as well as ensuring emails were allocated to the correct area of maintenance
  • Assisting with monthly reconciliations from suppliers
  • Maintaining and developing positive relationships with both suppliers and clients
  • Assisting the maintenance team with ad hoc administration tasks, such as contacting suppliers for service information
  • Daily data entry into the fleet management system NOLS, ensuring any data that was missed in error from automatic uploads was entered correctly
  • Entering service information into the fleet management system, to ensure clients were not getting service reminder post having their vehicle serviced
  • Contacting suppliers to request outstanding invoices, in order to decrease the amount of current open jobs in the system
  • Dealing with any administrative issues that arose, and ensuring these were resolved in a timely manner

SUPPORTER CARE ADVISOR

SAVE THE CHILDREN UK
London, UK
09.2023 - 11.2023
  • Answering a wide range of enquiries about fundraising and our organisation via telephone, email, letter and social media according to agreed service level agreements and in line with our Supporter Promise
  • Taking credit card donations and setting up Direct Debits
  • Ensuring all efforts are made to fulfil requests in a comprehensive, timely manner by effectively organising and accessing information, using initiative and collaborative working
  • Listening and responding to complaints and problems from supporters as outlined in Save the Children's Complaints Policy
  • Recording all incoming and outgoing communications on our supporter database (CARE) - delivering supporter feedback to relevant teams across the organisation
  • Listening, responding and adding value to supporter activity and fundraising plans by linking supporters with additional ideas and resources; delivering excellent customer service to increase supporter value and reduce attrition rates
  • Keeping updated on current Save the Children campaigns, appeals and programme work, and able to articulate this work to supporters in a clear and concise manner
  • Adhering to all relevant laws, best practice and SCUK policies, such as the HMRC regulations, the Data Protection Act, internal data capture processes and other security procedures that protect supporters' data and donations

OPERATIONS COORDINATOR

LANGUAGELINE SOLUTIONS
London, UK
03.2023 - 06.2023
  • Manage interpreter bookings for high-profile clients in the public sector, including the police and NHS, by working closely with clients to determine their interpretation requirements and ensuring the provision of qualified interpreters
  • Accurately capturing these booking details and recording them on the system
  • Resolving both customer and interpreter queries over the phone and via email
  • Building and maintaining relationships with both service users and interpreters
  • Accurately entering data to ensure that all interpreter payments are logged onto the system each month
  • Facilitate effective communication between clients and interpreters, building strong relationships and ensuring optimal service delivery
  • Dealing with any issues that arose efficiently and effectively, mediating any issues with clients and interpreters that came up surrounding service delivery

OFFICE ADMINISTRATION SUPPORT AND RECEPTION

IMPERIAL HEALTH CHARITY
London, UK
10.2022 - 01.2023
  • Supporting the Head of Office and Executive Administrator with office administration
  • Managing reception and being the first point of contact for all visitors to the office
  • Dealing with all mail deliveries and passing these on to the correct team members within the organisation
  • Receiving all phone calls and messages coming through to reception
  • Supported with booking and organising the end of year company event
  • Assisting with the day to day running of the office and any ad hoc tasks that arose

SUPPORT WORKER - SOCIAL HOUSING

KAHUI TU KAHA
Auckland, NZ
08.2020 - 06.2022
  • Managing a portfolio of my own clients (approx 25-28 clients at a time)
  • Building rapport and developing strong relationships with my clients
  • Experience with the full process of meeting new clients - this would involve initial assessments and relationship building
  • Working with clients on Te Whare Tapa Wha (a model around 4 pillars of health)
  • Developing both short-term and long-term goals with clients, providing wrap-around support
  • Developing a plan with clients around where they are ideally wanting to live in Auckland, and what housing would be suitable for each client individually
  • Liaising with our property team around new properties whenever they became available for my clients
  • Supporting clients through the process of viewing and accepting housing
  • Supporting clients with moving and settling into their new home
  • Continued support once clients were housed, and provided support at all housing inspections for my clients
  • Liaising with our maintenance team and contractors with any issues that arose with our properties

RECRUITMENT COORDINATOR

GRAHAM CONSULTING RECRUITMENT
Auckland, NZ
07.2019 - 08.2020
  • Daily administration tasks and ensuring the office is running smoothly
  • Candidate sourcing and phone screening for a number of different positions
  • High volume inbound and outbound calling, qualifying candidates
  • Liaising with candidates and organising interviews
  • Conducting initial interviews with candidates
  • Diary management for director when needed
  • Advertisement writing and posting on numerous job seeker sites
  • Use of Excel, Word and Microsoft Office
  • Building strong relationships with candidates
  • Multi-tasking across a number of different roles, in a fast paced environment

Education

Bachelor of Arts - Psychology

University of Auckland
Auckland, NZ
01.2019

High School Diploma -

Baradene College
Auckland
01.2013

Skills

  • Problem-solving
  • Relationship building
  • Customer service
  • Flexible and adaptable
  • Detail-oriented
  • Time management
  • Project coordination
  • Client relations
  • Office administration

References

References available upon request.

Timeline

Client Experience Assistant

One Avenue Group
04.2025 - 07.2025

PROJECT COORDINATOR & OFFICE MANAGER

SAXTON BAMPFYLDE
06.2024 - 02.2025

MAINTENANCE ADMINISTRATOR

SG FLEET
01.2024 - 03.2024

SUPPORTER CARE ADVISOR

SAVE THE CHILDREN UK
09.2023 - 11.2023

OPERATIONS COORDINATOR

LANGUAGELINE SOLUTIONS
03.2023 - 06.2023

OFFICE ADMINISTRATION SUPPORT AND RECEPTION

IMPERIAL HEALTH CHARITY
10.2022 - 01.2023

SUPPORT WORKER - SOCIAL HOUSING

KAHUI TU KAHA
08.2020 - 06.2022

RECRUITMENT COORDINATOR

GRAHAM CONSULTING RECRUITMENT
07.2019 - 08.2020

Bachelor of Arts - Psychology

University of Auckland

High School Diploma -

Baradene College

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