Tyler Campbell
Wellington,WGN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator
Tu Ora Compass Health
01.2022 - 05.2024
- Improved employee productivity with effective time management strategies for daily tasks.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service through prompt response times.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Devised and implemented processes and procedures to streamline operations.
Store Manager
Sunglass Hutt
08.2021 - 01.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Duty Manager
Liquor King
10.2020 - 08.2021
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Night Auditor/Duty Manager
Copthorne Hotel
04.2019 - 04.2020
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
Lead Receptionist
Grand Mercure Wellington
10.2017 - 04.2019
- Answered phone within 1 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
Education
Tourism And Travel Management
New Zealand School of Tourism
Wellington12-2017
Skills
- Customer Service
- Attention to Detail
- Scheduling
- Administrative Support
- Team Building and Leadership
- Data Confidentiality
- Staff Management
Certification
- Duty Manager Certificate, 2021.
- Licence Controller Qualification, 2019.
- Health and Safety Certificate, 2015.
- Fire Warden and Electrical Safety Certificate, 2015.
- Certificate in Customer Service Excellence, 2015.
Timeline
Administrator
Tu Ora Compass Health
01.2022 - 05.2024
Store Manager
Sunglass Hutt
08.2021 - 01.2022
Duty Manager
Liquor King
10.2020 - 08.2021
Night Auditor/Duty Manager
Copthorne Hotel
04.2019 - 04.2020
Lead Receptionist
Grand Mercure Wellington
10.2017 - 04.2019
Tourism And Travel Management
New Zealand School of Tourism
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