Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Tyler Janssen

Auckland,New Zealand

Summary

I am a highly motivated, goal-oriented, people person, with a strong foundation in customer service, having served as a key member of the customer care team at AUT Millennium for nearly four years. In this role, I have worked with individuals from all walks of life, from children, community members, to professional athletes, developing valuable skills in problem-solving, complex coordination, and staying composed under pressure. With a genuine enthusiasm for business, property, and people, I am currently completing a conjoint Bachelor’s degree in Commerce and Property, and I am due to graduate in mid-2026. I am committed to continuous learning and growth, both professionally and personally, with long-term aspirations to advance into management and leadership roles. I thrive on building meaningful relationships, motivating others, and delivering high standards of service in dynamic, customer-facing environments.

Overview

5
5
years of professional experience

Work History

Customer Care

AUT Millennium
Albany , Auckland
01.2022 - Current
  • Provided excellent customer service, addressing inquiries and resolving issues effectively.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Manager

Clip N Climb North Shore
Albany , Auckland
09.2020 - 01.2022
  • Trained team members on equipment handling and customer service standards.
  • Oversaw daily operations of climbing activities and safety protocols.
  • Coordinated events and group bookings for optimal guest experiences.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed social media accounts to promote events and activities.

Education

High School Diploma -

Rangitoto College -
12-2021

Bachelor of Commerce / Bachelor of Property Conjoint BCom/Bprop - Business And Property Management

University of Auckland
Auckland, NZ

Skills

  • Customer care experience
  • Team leadership
  • Conflict resolution
  • Event coordination
  • Safety compliance
  • Time management
  • Effective communication
  • Active listening

Affiliations

• Running

• Pilates

• Outdoor activities

• Reading

• Quality time with friends/family

Accomplishments

  • Competitive Sprinter

Timeline

Customer Care

AUT Millennium
01.2022 - Current

Manager

Clip N Climb North Shore
09.2020 - 01.2022

High School Diploma -

Rangitoto College -

Bachelor of Commerce / Bachelor of Property Conjoint BCom/Bprop - Business And Property Management

University of Auckland
Tyler Janssen