Tyler Kells
Whangarei,NTL
Summary
Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fishmonger
Fish To Fish
01.2023 - 02.2024
- Established and managed a thriving mobile seafood business by collaborating with a local seafood processing facility. Utilized their products to curate a diverse range of seafood offerings, strategically traveling to various towns and communities for sales and distribution.
- Maintained positive relationships with local community and government officials
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies
- Developed and implemented a comprehensive business plan to maximize success
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Built aloyal customer base of 100-200 repeat customers
Landscaper
Self-employeed
01.2023 - 01.2024
- Founded and cultivated a successful landscaping and gardening business leveraging prior outdoor work experience. Transformed the venture into a lucrative and enjoyable business, garnering high customer satisfaction.
- Built a strong customer base through word of mouth, social media, and flyer drops.
- Worked with clients to plan and execute garden and landscaping projects
- Utilized creative design techniques to maximize the aesthetic appeal of landscaping projects.
- Managed and coordinated the installation of complex landscaping projects.
- Created and maintained detailed records of landscaping projects for future reference.
- Maintain a customer satisfaction rating of at least 90% based on post-service surveys.
Operations Manager
Revive Cafe.
01.2022 - 12.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
- Identified procedure or process changes required to improve performance and productivity.
- Increased profit by streamlining operations.
- Lead and managed team of 12 employees
Multisite Manager
Daily Bread
11.2020 - 12.2021
- Used previous community established from other jobs to increase daily revenue and customers foot traffic
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Made 500-800 coffees daily
- Managed team of 20 plus employees
Six Month Consultant Contract/Manager of Operations
Postal Service Cafe
11.2019 - 03.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated report data to proactively adjust and enhance operations.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Managed 15 Employees in business
Hospitality Consultant
self employed
10.2018 - 03.2020
- Interviewed, hired, and trained 50-plus employees
- Set up accounts and key relationships with suppliers
- Managed onsite personnel and liaised between team member's and senior management.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs, and management systems.
Owner/Operator Wednesday Café
self employed
10.2016 - 10.2018
- Established and successfully launched a vibrant café strategically located in the heart of Auckland City. Orchestrated the day-to-day operations with meticulous attention to detail, ensuring seamless management and delivering a superior experience for customers
- Achieved impressive sales totalling $500,000 within the initial 12 months of business operations.
- Successfully steered the business to profitability within the first 6 months of operation.
- Cultivated a loyal community and brand, fostering a daily base of over 200 repeat customers.
- Proactively forecasted and implemented strategic changes, resulting in increased sales and reduced Costs of Goods Sold (COGS).
- Spearheaded the development and execution of comprehensive marketing strategies, significantly augmenting daily foot traffic.
- Optimized operational efficiency and productivity through meticulous management of budgets, accounts, and costs.
- Proficiently oversaw day-to-day business operations, ensuring smooth and effective functionality.
Assistant Manager/Barista
Kokako Cafe
02.2013 - 10.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed and lead team of 25 employees
Education
High School Diploma -
City Central
Auckland, AUK11.2012
Skills
- Employee mentoring and training
- Customer Service
- Client Relationships
- Project Management
- Team management
- Business Leadership
Certification
- Licensed Real estate agent
- Managers license
- LCQ certified
Timeline
Fishmonger
Fish To Fish
01.2023 - 02.2024
Landscaper
Self-employeed
01.2023 - 01.2024
Operations Manager
Revive Cafe.
01.2022 - 12.2022
Multisite Manager
Daily Bread
11.2020 - 12.2021
Six Month Consultant Contract/Manager of Operations
Postal Service Cafe
11.2019 - 03.2020
Hospitality Consultant
self employed
10.2018 - 03.2020
Owner/Operator Wednesday Café
self employed
10.2016 - 10.2018
Assistant Manager/Barista
Kokako Cafe
02.2013 - 10.2016
High School Diploma -
City Central
- Licensed Real estate agent
- Managers license
- LCQ certified
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