Tyler Mackinnon

.

• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Researched issues to obtain appropriate answers to customer inquiries.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

• Conducted employee training sessions to educate employees on products and company policies.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.
• Interviewed, recruited and trained new onboarding candidates.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.