Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Mortensen

Taranaki,Stratford

Summary

Dynamic customer service professional with a proven track record at AA Insurance, excelling in problem-solving and communication. Adept at resolving issues swiftly while maintaining exceptional service standards. Skilled in data entry and active listening, I am committed to delivering outstanding customer experiences and fostering positive relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

AA insurance
Work From Home , Stratford
07.2024 - Current
  • I have been employed by AA Insurance since July of 2024 as a Customer service representative where I take on back to back calls for service and sales enquires.
  • I think I have exceptional customer service skills in this role, and do thoroughly enjoy helping customers in need.
  • I work with customers in a timely manner to get them sorted and have the best outcome possible at all times.

Swim Instructor

Stratford District Council
Taranaki , Stratford
03.2023 - 07.2024
  • I was employed for over a year as a swim instructor for the Stratford District council, where I took on over 30 hours in water lessons per week ranging from in-school lessons to private after school lessons.
  • I Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
  • I Instructed participants on water safety rules and regulations.
  • Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.

Customer Service

Stratford District council
Taranaki, Stratford
03.2023 - 07.2024
  • Whilst I was employed as a swim instructor for the Stratford District Council, I was also employed by them as the customer service receptionist.
  • Provided exceptional customer service at all times.
  • Resolved customer service issues quickly and effectively.
  • Provided training to new customer service representatives.

Education

NCEA level 3, and University Entrance. -

Stratford High School
Stratford, NZ
12-2015

Skills

  • Customer service
  • Product knowledge
  • Communication skills
  • Time management
  • Attention to detail
  • Active listening
  • Problem solving
  • Typing proficiency
  • Retail sales customer service
  • Data entry

Timeline

Customer Service Representative

AA insurance
07.2024 - Current

Swim Instructor

Stratford District Council
03.2023 - 07.2024

Customer Service

Stratford District council
03.2023 - 07.2024

NCEA level 3, and University Entrance. -

Stratford High School

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Tyler Mortensen