Tyler Robson
Auckland,AUK
Summary
I am a self motivated and hard working individual, with a real can do attitude. i have experience in all aspects of landscaping and garden maintenance as well as a lot of experience in sales and building client relationships. i have excellent written and verbal communication skills, time management and the ability to learn anything i set my mind to.
Overview
16
16
years of professional experience
Work History
Landscape Gardener
Dykman and Dykman Landscaping
Auckland, Auckland
06.2020 - Current
- Coordinated with other contractors for installation of materials needed for landscaping jobs.
- Responded promptly to customer inquiries regarding landscaping projects.
- Communicated effectively with clients about project progress updates or changes required.
- Provided guidance on proper care of plants such as trimming, mowing and watering schedules.
- Installed hardscapes such as retaining walls, edging, stone walkways and driveways.
- Performed regular maintenance on equipment used in the landscape garden.
- Maintained existing landscapes by pruning, weeding and fertilizing plants.
- Used hand-held tools to maintain green spaces.
Commercial Insurance Broker
Crombie Lockwood
04.2019 - 06.2020
- Monitored industry developments related to commercial insurance products.
- Collaborated with colleagues on projects involving complex cases or large accounts.
- Researched and analyzed market trends in order to offer competitive prices to clients.
- Managed requests from customers to make changes to existing policies.
- Attended conferences, seminars, workshops, and other events related to the field of commercial insurance brokering.
- Scheduled and conducted appointments with potential clients to discuss products.
- Achieved repeat business and referrals through personalized services.
Senior Customer Care Consultant
TOWER Insurance
09.2016 - 04.2019
- Developed customer-specific solutions to address their individual needs and concerns.
- Collaborated with team members to provide effective solutions for difficult client situations.
- Advised customers on best practices for utilizing company products or services more effectively.
- Analyzed current trends in the marketplace in order to make recommendations on how to better serve our customers' needs.
- Proactively contacted existing clients in order to increase loyalty and retention rates.
- Maintained detailed records of customer interactions for future reference.
- Resolved customer complaints regarding products or services in a timely manner.
- Prepared presentations outlining product features, benefits, pricing plans.
- Responded promptly to customer inquiries regarding product availability or pricing.
Customer Care Agent
Tower Insurance
Auckland, Auckland
05.2015 - 09.2016
- Prepared presentations outlining product features, benefits, pricing plans.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Followed up with clients regularly to ensure satisfaction with services provided.
- Built relationships with existing clients by providing exceptional service.
- Performed administrative tasks such as updating databases, filing paperwork.
- Developed and implemented successful sales strategies to increase customer base.
- Processed applications and paperwork related to policy issuance or renewal.
Gardener/Landscaper
Settlers Albany Lifestyle Village
04.2012 - 05.2015
- I was a gardener and landscaper in a small team of 2
- Our main duties were general maintenance and gardening but as the village was still being built we also did a lot of landscaping and building the new gardens for the residents
- Other parts of the role included helping residents with their personal gardens and building and maintaining relationships with them
Apprentice Landscaper
Riverstone Landscaping
03.2009 - 04.2012
- This was my first role out of school, mainly around general landscaping duties but moved into a relationship building role with clients
- Instructed customers on proper care techniques for their new landscape design.
- Organized worksite areas before beginning work tasks.
Education
National Certificate of Educational Achievement (level 3) -
Northcote College
01.2011
Skills
- CRM software
- Sales expertise
- Call center operations
- Escalation management
- Complaint resolution
- Quality assurance controls
- Staff education and training
- Dispute resolution
- Organization
- Call monitoring
- Quality control optimization
- Coaching and mentoring
References
References available upon request.
Timeline
Landscape Gardener
Dykman and Dykman Landscaping
06.2020 - Current
Commercial Insurance Broker
Crombie Lockwood
04.2019 - 06.2020
Senior Customer Care Consultant
TOWER Insurance
09.2016 - 04.2019
Customer Care Agent
Tower Insurance
05.2015 - 09.2016
Gardener/Landscaper
Settlers Albany Lifestyle Village
04.2012 - 05.2015
Apprentice Landscaper
Riverstone Landscaping
03.2009 - 04.2012
National Certificate of Educational Achievement (level 3) -
Northcote College
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