Tyler Stead
Red Beach,AUK
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Director
Tucker-Stead Fitness Limited
05.2022 - Current
- Coordinated special events such as health fairs or charity fundraisers to promote wellness within the broader community.
- Established partnerships with local health providers to offer additional wellness services, such as physical therapy or nutrition counselling, thereby further enhancing the value of membership.
- Streamlined staff scheduling processes, resulting in more efficient use of resources and reduced labor costs.
- Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
- Optimized member engagement through consistent communication via social media platforms, email newsletters, and informational sessions on current fitness trends or topics.
- Developed strong relationships with local businesses and organizations, increasing community involvement and brand visibility.
- Conducted regular performance reviews for staff members, providing constructive feedback to support growth and development.
- Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
- Evaluated equipment needs and made strategic purchasing recommendations to optimize facility usage and minimize costs.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account member attendance and employee strengths.
General Manager
Texas Chicken
03.2020 - Current
- Direction, Strategy and Planning
- Responsible for revenue growth and profitability
- Analyze restaurant performance and determine action required
- Implement and monitor sales targets for restaurants
- Lead the marketing effort to support sales growth targets
- Prepare company budgets and forecasts
- Oversee the management of all restaurants and head office properties
- Organize and oversee the opening of all new restaurants in New Zealand
- Negotiate agreements with suppliers
- Effectively lead staff
- Manage the recruitment process
- Undertake performance reviews
- Remuneration management
- Oversee HR to ensure compliance with New Zealand employment law.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
New Zealand Operations Manager & Business Partner
LSF (Lone Star Franchise)
08.2019 - 03.2020
- Reporting
- Act as an advisor/contact for all franchisees
- Conduct site audits to monitor compliance with operating system
- Interview franchisee candidates and report back to LSF board
- Manage the traveling Coordinator team
- Create and manage the BSV and support visit calendar
- Ensure that all training complies with Company beliefs and guidelines
- Regularly analyze the value of current HR practices and documents in place and update them as required
- Ensure recruitment, selection, induction, and training are valid efficient & legal
- Ensuring staff management, reviews, and training are thorough & regulated
- Ensure staff are remunerated and rewarded fairly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
New Zealand Operations Manager
Ola (ANI Technologies)
08.2018 - 08.2019
- Prepare, and drive rigor to execute short term and long-term Supply acquisition plan
- Work with the Marketing Manager to plan new partner acquisition
- Prepare and adhere to budgets
- Grow partners and partner loyalty
- Proactively track and counter competitor moves
- Design effective incentive plans
- Ensure high quality vehicles and driver partners
- Direct, review, and drive team members on key metrics
- Analyze ride ratings, customer feedback, and escalations
- Gather and analyze feedback with driver partners
- Ensure all Safety Response Team members are well trained on SRT procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Corporate Operations Manager
Epicure (Spotless)
03.2018 - 07.2018
- To lead, direct and undertake a range of activities associated with providing our corporate, function and event customers with a premium quality service
- Maximise returns through exceptional service standards in all areas and working within financial frameworks
- The Corporate Manager is responsible for maintaining strong client and stakeholder relationships
- Leading the operations management team to continue developing service performance in all aspects of the event and function delivery.
- Increased company revenue with the successful execution of key business development strategies and client acquisition efforts.
- Managed vendor contracts for optimal service delivery, competitive pricing, and overall value to the organization.
- Continuously sought opportunities for process improvement through the active engagement and consultation of team members'' input.
- Managed complex projects from inception to completion by effectively allocating resources, setting priorities and meeting deadlines.
- Led cross-functional teams to drive process improvements, resulting in increased efficiency and reduced operational bottlenecks.
- Reduced operational costs through strategic budget analysis, cost-saving initiatives, and resource allocation optimization.
- Established strong relationships with clients, vendors, and partners to facilitate seamless communication and collaboration across all levels of the organization.
- Implemented data-driven decision-making processes that led to improved performance metrics and informed future strategies.
- Collaborated closely with cross-functional teams to ensure alignment in business goals and objectives, enhancing overall company performance.
- Effectively communicated with stakeholders at all levels of the organization, ensuring transparency and fostering a culture of trust.
- Oversaw facilities management, ensuring a safe, compliant, and productive work environment for all employees.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail Operations Manager
Eden Park Catering (Spotless)
07.2016 - 03.2018
- To deliver successful food and beverage services in the retail area for all Eden Park events
- Deliver and support growth and long term sustainability of the retail business
- Implement standards of service and quality
- Develop and maintain a market leading product and brand offering
- Implement and adhere to policies and procedures
- Build, develop and maintain an effective team
- Build and maintain mutually beneficial client relationships
- Actively seek to identify and develop new business opportunities
- Actively manage the requirements and performance of subcontractors
- Actively seeks to increase revenue, monitors costs and implements cost management strategies
- Monitor all aspects of operational performance to achieve compliance with legislation, company policies, procedures and standards.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
Multi-Unit Manager
Antares Restaurant Group
05.2015 - 07.2016
- To deliver financial, customer service and internal KPI's for each allocated Restaurant
- Provide leadership to Restaurant Managers and staff
- Oversee the operational performance of each of the Restaurant's to ensure operational excellence is achieved and maintained.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Business Manager
McDonalds, Orewa/Whangaparaoa
12.2010 - 05.2015
- Managing the day-to-day operations and profitability of the restaurant
- Stock Control/Management
- HR Duties
- Ensure company operational procedures are being adhered to and developed
- Maximizing profit
- Crew and Management Scheduling
- Managing planned maintenance
- Health and Safety/ACC
- Crew and Management training and development.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager
McDonalds, Orewa
01.2009 - 12.2010
- Assisting the restaurant manager in the day to day running of the restaurant
- Waste Control
- Labour Control
- Ensure Quality, Service and Cleanliness standards in the restaurant were maintained on a daily basis
- Assist with Planned Maintenance
- Health and Safety Manager
- Ensure shifts were run to the highest of standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Diploma in Business Management and Hospitality - Business Management
NZQA/McDonalds
Auckland, AUK01.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Effective leader
- Training and coaching
- Staff Management
- Training and Development
- P&L Management
- Strategic Planning
- Performance Improvement
- Project Management
- Facility Management
- Performance Improvements
- Recruitment
- Networking abilities
- Operations Oversight
- Cost analysis and savings
- Quality Management
- Marketing
- Sales Analysis
- Vendor Negotiations
- Market Analysis
- Product Analysis
- Loss Prevention
- Budget Development
- Contract Negotiations
- Supply Chain Management
Professional Development
- Crew Certificate in Operations, McDonalds, Orewa, 2009
- Crew Training Programme, McDonalds, Orewa, 2009
Statement
I am an experienced Senior Business Leader that has had the opportunity to lead and deliver high level business projects from IT through to L&D that have added significant value to the organisations I have been a part of. I believe that creating a performance culture through collaboration is imperative to driving sustainable growth and improvements within all workstreams within an organisation. I have demonstrated experience in the QSR, Hospitality and Transport industries within the areas of Leadership, Business Planning, Project Management, Operations Management, Facilities and Property Management, Budgeting and Financial Management, Supply Chain, L&D, Catering & HR.
References
Available on request
Hobbies and Interests
I have a young family that I love spending time with. I enjoy taking both my son and daughter through their swimming lesson every weekend. When I have time, I enjoy getting out on the Golf course and playing T20 cricket for Takapuna Cricket Club.
Timeline
Director
Tucker-Stead Fitness Limited
05.2022 - Current
General Manager
Texas Chicken
03.2020 - Current
New Zealand Operations Manager & Business Partner
LSF (Lone Star Franchise)
08.2019 - 03.2020
New Zealand Operations Manager
Ola (ANI Technologies)
08.2018 - 08.2019
Corporate Operations Manager
Epicure (Spotless)
03.2018 - 07.2018
Retail Operations Manager
Eden Park Catering (Spotless)
07.2016 - 03.2018
Multi-Unit Manager
Antares Restaurant Group
05.2015 - 07.2016
Business Manager
McDonalds, Orewa/Whangaparaoa
12.2010 - 05.2015
Assistant Manager
McDonalds, Orewa
01.2009 - 12.2010
Diploma in Business Management and Hospitality - Business Management
NZQA/McDonalds
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