Tyler Valentine

- Assisting customers with their International queries

- Handling of International payments ensuring information is entered correct

- Working collaboratively with the team to ensure tasks are all allocated and managed efficiently.

- Handling the queue of inward payments that are missing crucial information and crediting these payments to the correct customer based on information provided.

- Communicating with AML and the fraud team to ensure any unauthorised payments are handled in the appropriate manner

-Understanding regulatory requirements of NZ and overseas countries

• Evaluating Customer credit card and overdraft applications
• Paying attention to detail to ensure customers meet affordability requirements
• Making educated judgements on assignments based on customers previous spending and lending history
• Working efficiently to ensure applications and completed within SLA
• Working Cooperatively with team members
• Keeping an eye out for red flags that could indicate fraudulent documents and alerting this to senior staff.

• Assessing needs of customers, suggesting products and services accordingly
• Investigating and resolving service-related problems
• Obtaining and inputting customer information into different job systems
• Communicating verbally & Liaising between different teams and customers
• Educating customers on billing, payment process and procedures pe
• Providing excellent customer care by responding to requests and assisting with product selection
• Clarifying customer issues to determine root cause of problems to resolve product or service complaints