Tyra Wills
Kawakawa,Northland
Summary
Dynamic support worker with a proven track record at Home Support Northland, excelling in daily living assistance and emotional support. Recognized for strong multitasking abilities and effective team collaboration, I enhanced client satisfaction through personalized care and advocacy, ensuring health and safety while promoting independence and well-being.
Overview
7
7
years of professional experience
Work History
Support Worker
Home Support Northland
Kerikeri, NTL
01.2023 - 12.2023
- Full Time Work
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
Waitress/ Bar Work/ Barista
Pizza Shack
Paihia, NTL
12.2020 - 01.2021
- Full time casual work during my study break/ summer holiday.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress/ Bar Work
Compass Forsyth Barr Stadium
Dunedin, OTA
03.2020 - 07.2020
- Casual work to gain experience in the hospitality industry.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served customers at the bar in a timely manner.
- Used my communications skills and past work experience to work alongside a big team environment.
Waitress
Starfish Cafe & Bar
Dunedin, OTA
02.2019 - 06.2019
- Part time casual work.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped kitchen staff with dishes and garnish prep during quiet hours.
Waitress
Alfrescos Restaurant & Bar
Paihia, NTL
07.2016 - 02.2019
- Part time casual work during my college years and summer holidays.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Maintained and developed my skills when working alongside others and team work roles.
Education
New Zealand Diploma In Enrolled Nursing Level 5 - Enrolled Nurse
Wintec
Hamilton07.2022
NZ Certificate In Food & Beverage Serivce Level 3 - Cafe & Bar Service
Otago Polytechnic
Dunedin, OTA11.2019
New Zealand Certificate In Cookery Level 3 - Cookery
Otago Polytechnic
Dunedin, OTA07.2019
Skills
- Strong multitasking
- Customer service
- Team collaboration
- Daily living support
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
Timeline
Support Worker
Home Support Northland
01.2023 - 12.2023
Waitress/ Bar Work/ Barista
Pizza Shack
12.2020 - 01.2021
Waitress/ Bar Work
Compass Forsyth Barr Stadium
03.2020 - 07.2020
Waitress
Starfish Cafe & Bar
02.2019 - 06.2019
Waitress
Alfrescos Restaurant & Bar
07.2016 - 02.2019
New Zealand Diploma In Enrolled Nursing Level 5 - Enrolled Nurse
Wintec
NZ Certificate In Food & Beverage Serivce Level 3 - Cafe & Bar Service
Otago Polytechnic
New Zealand Certificate In Cookery Level 3 - Cookery
Otago Polytechnic