Kerri Vitasovich
Hamilton,WKO
Summary
I am an outgoing and bubbly person that is very passionate about delivering a high standard of customer service.
I am an excellent communicator that thrives in a busy environment, I am always willing to assist to ensure the best outcomes for the business and team.
I always have a positive attitude and consider myself a reliable person that picks up new skills and procedures efficiently.
Overview
6
6
years of professional experience
Work History
Service Reception - Mercedes Benz
Ingham Prestige
05.2023 - Current
- This is the busiest role in the dealership duties include dealing with customers face to face, responding to emails, answering phone calls, starting insurance and warranty claims for customers vehicle repairs and parts and daily invoicing of 15-30 jobs a day.
- Managing multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Developed estimates by costing materials, supplies, and labor.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Operations Manager
The Keg Room
07.2021 - 05.2023
- Drove excellent customer service through coaching, role modelling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Handled complaints, settled disputes to maintain customer satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Reviewed shift reports to understand current numbers and trends.
- Held my duty managers certificate and supervised the premise to ensure alcohol was getting served correctly.
- Carried out cash up and banking reports at the end of every shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista / FOH
The River Kitchen
11.2019 - 07.2021
- Made and served high quantity numbers of café beverages per day with speed, quality and consistency.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cleaned counters, machines, utensils and seating areas daily.
- Worked with POS system to place orders and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
Customer Service Representative
Genesis Engery
06.2018 - 04.2019
- Suggested new procedure to persuade cancelling customers to stay with company.
- Responded to customer requests for products, services and company information.
- Regularly exceeded daily sales and product add-ons.
- Answered constant flow of customer calls with up to 50 calls in queue per minute.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Tourism
New Zealand School of Tourism
Hamilton11.2014
Huntly College
Huntly11.2013
Skills
- People skills
- Strong written and verbal communication skills
- Excellent customer service skills
- Organization skills
- Fast learner
- Adapt well to change
- Skilled in POS systems
- Multi-tasking skills
- Staff Management
- Team Leadership
- Work well under pressure
- Staff Training
Timeline
Service Reception - Mercedes Benz
Ingham Prestige
05.2023 - Current
Operations Manager
The Keg Room
07.2021 - 05.2023
Barista / FOH
The River Kitchen
11.2019 - 07.2021
Customer Service Representative
Genesis Engery
06.2018 - 04.2019
Tourism
New Zealand School of Tourism
Huntly College
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