TYRONNE JAMES
11 Hikurangi Street, Te Atatu Pennisula
Summary
Highly driven and motivated loan writer offering administrative expertise and in-depth knowledge of loan processes. Make accurate approval and denial assessments based on client loan eligibility criteria and feasibility standards. Consistently complies with company policies, underwriting guidelines and undertake company cash flow.
Overview
9
9
years of professional experience
Work History
Loan Writer
Financial Ninjas Limited
08.2022 - Current
- Identified positive and negative markers in clients' financial histories through careful reviews
- Verified, collected and updated information to maintain complete and accurate loan applications
- Supported applicants throughout the process, including obtaining information for applications and assisting with forms
- Rectified loan application missing and incorrect information with proactive approach to reviewing documentation
- Requested credit reports, reference checks and information needed to evaluate loan applicant
- Helped individuals with unsuitable credit work through application processes and qualify for loans
- Received and responded promptly to inquiries and requests from clients
Key Account Customer Service Representative
Post Haste Limited
05.2019 - 07.2022
- Assisted with resolution of complex customer questions and problems, escalating for assistance if needed
- Met delivery targets consistently with expertise in scheduling and delivery problem-solving
- Helped integrate logistics with business systems and processes, including customer sales and order management
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
Customer Service Representative - Technical
Smart Life Pvt Limited
08.2016 - 04.2019
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Informed programmers regarding errors and assisted in finding solutions to modify programs
- Participated in training and workshops to enhance skills and acquire resourceful tools
- Identified and resolved issues using software and hardware
- Guided users with troubleshooting using diagnostic tools
- Guided calls using excellent communication skills and decisive approach
- Diagnosed and resolved technical hardware and software issues
Education
New Zealand Certificate in Financial Services (Level 5) - Residential Property Lending - Financial Services
Strategic Institute
03.2023
Post Graduate Diploma in Information Technology - Information Technology
Eastern Institute of Information Technology
08.2016
Bachelor in Information Technology - Information Technology
Curtin University of Information Technology
02.2014
Skills
- Loan Feasibility Assessment
- Credit Assessment
- Persuasive Communication
- Effective Communication
- Loan Term Negotiation
- Customer Service Skills
- Client Relations
- Payment Schedule Computation
- Management Skills
- Financial History Documentation
- Loan File Maintenance
Languages
English
Timeline
Loan Writer
Financial Ninjas Limited
08.2022 - Current
Key Account Customer Service Representative
Post Haste Limited
05.2019 - 07.2022
Customer Service Representative - Technical
Smart Life Pvt Limited
08.2016 - 04.2019
New Zealand Certificate in Financial Services (Level 5) - Residential Property Lending - Financial Services
Strategic Institute
Post Graduate Diploma in Information Technology - Information Technology
Eastern Institute of Information Technology
Bachelor in Information Technology - Information Technology
Curtin University of Information Technology
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