TYZAH KUTIA
Edgecumbe
Summary
Motivated and reliable professional with almost 2 years experience as a security guard, currently based at the Whakatāne Work and Income office. Seeking to transition into a Case Manager role with the Ministry of Social Development. Committed to supporting individuals and whānau with empathy, integrity, and strong interpersonal skills. Guided by the principles of manaakitanga showing respect, generosity, and care for others I value the importance of creating a welcoming, inclusive, and safe environment for all. Eager to contribute to the amazing Whakatāne team through practical support, active listening, and a solutions-focused approach, while continuing to grow within a service-oriented, kaupapa-driven environment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Security Guard
Allied Security
Whakatane
10.2023 - Current
- Ensure the safety and security of staff, clients, and visitors in a high-demand public service environment.
- Manage client flow and maintain order in reception and interview areas, using strong communication and de-escalation techniques.
- Respond promptly and professionally to incidents, diffusing tense situations while upholding dignity and respect for all individuals.
- Work closely with case managers, reception staff, and management to support a safe and welcoming office environment.
- Monitor and report on security risks, providing detailed incident reports and contributing to continuous improvement of safety protocols.
- Demonstrate discretion, cultural sensitivity, and professionalism when dealing with vulnerable clients and sensitive situations.
- Enforced company policies to maintain a safe environment for all personnel.
- Managed access control by verifying identification of visitors and staff.
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, and and follow lockdown processes
- Warned persons of rule infractions or violations and evicted violators from premises if required.
- Provided escorts for employees when required.
Builder's Labourer
Podlife
Otakiri
06.2022 - 10.2022
- Loaded and unloaded building materials from trucks with the use of a crane or other lifting equipment.
- Installed doors, windows, roofing systems, siding panels and other fixtures according to specifications.
- Attended regular training sessions designed to improve knowledge and skills related to the job role.
- Measured and cut wood, metal, plastic and other materials accurately according to instructions.
- Transported heavy objects across site using wheelbarrows or trolleys.
- Assisted in the construction of foundations and walls, using hand and power tools as required.
- Followed safety procedures while working onsite at all times.
- Collaborated with other tradespeople such as electricians and plumbers when carrying out tasks.
- Prepared surfaces prior to painting, tiling by sanding down rough edges or filling gaps with plaster, cement mix.
- Cleaned up work sites after completion of jobs including removing debris from site areas.
Driver
Foote bins
Kawerau
01.2022 - 06.2022
- Maintained cleanliness of the cab area by removing debris after each trip.
- Reported any incidents or accidents according to company protocols.
- Developed strong working relationships with customers through professional conduct.
- Inspected truck before leaving terminals to ensure mechanical fitness.
- Monitored cargo security during transit and at destination points.
- Completed pre-trip inspections in accordance with Department of Transportation regulations.
- Managed fuel expenses efficiently by monitoring mileage and fuel consumption rates.
- Provided excellent customer service when delivering goods in a courteous manner.
- Adapted quickly to changing road conditions in order to reach destinations safely.
- Checked tire pressure, fluid levels, brakes, lights.
- Ensured timely delivery of goods by following designated routes and adhering to scheduled arrival times.
- Collaborated effectively with co-workers in order to meet tight deadlines.
Painter's Apprentice
JB Painting & plastering
Whakatāne
02.2018 - 11.2021
- Prepared residential and commercial spaces for painting by moving furniture and equipment.
- Protected floors and furniture with coverings before painting.
- Repaired drywall and surface imperfections prior to painting.
- Performed minor carpentry repairs to support painting tasks.
- Mixed and prepared paint according to manufacturer specifications.
- Prepared surfaces by filling cracks, sanding, masking, and applying primers.
- Applied paints, stains, and varnishes using brushes, rollers, and spray equipment.
- Maintained clean and organized workspaces to promote safety and efficiency.
- Cleaned up job sites after completion of projects using power washers and other tools as necessary.
- Safely operated ladders, scaffolding, and lifts for elevated work.
- Safely loaded and unloaded materials and supplies from vehicles.
- Conducted routine maintenance checks on tools and equipment.
- Collaborated with team members to meet project deadlines and ensure high-quality finishes.
- Followed established health and safety protocols.
- Communicated job progress and site issues effectively with supervisors.
Education
Security Levels Ongoing - Descalation Techniques
Security Course
10.2023 - 07.2025
COA Certificate Of Approval - Current
Ministry of Justice
10.2023 - 10.2025
NCEA Level 3 - Level 3 Land skills course
Trident high school
Whakatāne, Bay of Plenty11.2017
Skills
- Customer service
- Conflict resolution
- Cultural sensitivity
- Time management
- Problem solving
- Written and verbal communication
- Problem-solving abilities
- Adaptability
- Active listening
- Effective communication
- Reliability
Certification
Full New Zealand Drivers licence
References
- Jonbarrie Sim, Previous Boss, JB Painting & Plastering, (021) 134-5379, Jbpaintingandplastering@gmail.com
- Byron Hickman, Current Boss, Allied Security Supervisor (021) 272-0396
Timeline
Security Guard
Allied Security
10.2023 - Current
Security Levels Ongoing - Descalation Techniques
Security Course
10.2023 - 07.2025
COA Certificate Of Approval - Current
Ministry of Justice
10.2023 - 10.2025
Builder's Labourer
Podlife
06.2022 - 10.2022
Driver
Foote bins
01.2022 - 06.2022
Painter's Apprentice
JB Painting & plastering
02.2018 - 11.2021
NCEA Level 3 - Level 3 Land skills course
Trident high school