Tze Yung Fung
Henderson,AUK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Skills Group
01.2022 - Current
- Support and maintaining applications e.g.: Microsoft Dynamics CRM, Learning Management system, Dynamics 365, Bulletin and Selma
- Project work and consultation in student management system(Selma) and ERP system(BC)
- Problem management & Incident management for ERP system and student management systems
- Building strong relationships with the stakeholders and external vendors
- Training and mentoring teams
- Documentations & Process development
- Continuous improvements and enhancements to ERP and student management systems
- Migrating student managed records with direct impacting on funding
Application Specialist Staff
Fiserv
01.2019 - 12.2022
- Monitoring and maintaining financial institutions, online banking and mobile banking
- Support and troubleshoot issues from financial institutions across 3 different products provided by Fiserv
- Making changes to online banking products via change control
- Liaising with stakeholders and escalating cases to other teams example: Development, Core/Host team, Windows, DBA team, network/network security and third-party vendors
- Work under pressure in resolving & handling high priority incidents providing support from application side
- Building good relationships with stake holders and support teams
- Supporting automated systems and application servers
Monitor and response engineer
Spark
01.2016 - 12.2019
- Company Overview: Supporting client Downer
- Responsible for team performance and process as 2IC
- Providing level 1 & 2 IT support to customers
- Attending weekly management meetings
- Server management
- Service Desk support
- Application support (Sharepoint, JDE, Speedscan, Power BI, MS Dynamics, Worknet)
- High priority outage incident management
- Supporting client Downer
ICT Student Service & Support technician
AUT
01.2014 - 12.2016
- IT desktop support to students on site
- Problem solving
- Teamwork
- Maintaining and monitoring university hardware onsite
Education
Bachelor of Computer And Information Sciences - Major in Network And Security
Auckland University of Technology
Auckland, AUK01.2014
Skills
- Teamwork
- Communication
- Determination
- Problem Solving
- Troubleshooting
- Time Management
- Mentoring
- Documentation
- Wikis
- Microsoft Dynamics 365 CRM
- Dynamics 365 Business Central (ERP)
- Selma
- Learning Management Systems
- Business Analyst Fundamentals
- ITIL Framework
- Agile Methodology
- Microsoft Exchange
- Active Directory
- IIS Application Pools
- Net Backup
- SQL Server Management Studio
- Splunk
- Autosys
- CA App Synthetic Monitor
- Notepad
- Microsoft Office Products
- PowerShell
- SQL
- CMD
- Java
- HTML
- Service Now
- Remedy
- Connect Wise
- Halo
- Education
- Engineering & Construction
- Power & Gas
- Broadband
- Financial Banking
- University Education Sector
- Excellent Oral and Written Communication
- Organized
- Diligent
- Work Under Pressure
- Critical Thinker
- Customer Service
- Application Server Management
- Ticket management
Hobbies and Interests
- History
- Wildlife
- Playing games
- TV shows and movies
- Badminton
Residentstatus
New Zealand Citizen
Certification
Business Agility Fundamentals - SOFTED
LiveOnline Business Analysis Fundamentals - SOFTED
LiveOnline Business Analysis Tools and Techniques - SOFTED
Timeline
Application Support Analyst
Skills Group
01.2022 - Current
Application Specialist Staff
Fiserv
01.2019 - 12.2022
Monitor and response engineer
Spark
01.2016 - 12.2019
ICT Student Service & Support technician
AUT
01.2014 - 12.2016
Business Agility Fundamentals - SOFTED
LiveOnline Business Analysis Fundamentals - SOFTED
LiveOnline Business Analysis Tools and Techniques - SOFTED
Bachelor of Computer And Information Sciences - Major in Network And Security
Auckland University of Technology
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