Tzu-I Chih
Auckland,Highland Park
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
21
21
years of professional experience
Work History
Customer Service Cashier
Nappies World
04.2021 - 12.2023
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Coffee Shop Worker
Tower Coffee Shop
09.2009 - 04.2011
- Helped management keep adequate supply on hand by notifying of shortages.
- Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
- Packaged bagels, muffins and other food items for customer purchase.
Cashier
T-mark
04.2010 - 06.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Processed refunds and exchanges in accordance with company policy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
Accounting Assistant
Roo Hsing Co,. Ltd
04.2003 - 08.2007
- Used accounting software to prepare weekly and monthly financial reports.
- Assisted management with annual expense plans to strategically track income or revenue.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
Education
Bachelor of Accounting - Accounting
Chaoyang Universtity of Technology
Taiwan09.2001
Skills
* Credits and Refunds
* Retail Merchandising
* Product Merchandising
* Multi languages English/Mandarin
Timeline
Customer Service Cashier
Nappies World
04.2021 - 12.2023
Cashier
T-mark
04.2010 - 06.2010
Coffee Shop Worker
Tower Coffee Shop
09.2009 - 04.2011
Accounting Assistant
Roo Hsing Co,. Ltd
04.2003 - 08.2007
Bachelor of Accounting - Accounting
Chaoyang Universtity of Technology
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