Summary
Overview
Work History
Education
Skills
Websites
Non Related Referees
Awards
Training
Timeline
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Uchitha Fernando

Hamilton,New Zealand

Summary

Highly motivated and customer-centric Banking Specialist with over many years of experience in Banking/Finance. Proven track record of effectively identifying and addressing customer banking needs, specializing in personal and retail banking, customer services and branch operations.

Committed to delivering a gold-class customer experience by providing empathetic, trusted, and knowledgeable interactions.

I bring a strong foundation in Retail banking, complemented by proficiency in learning new digital platforms and world recognized banking software. With excellent verbal and written communication skills, I prioritize building and nurturing relationships with clients.

Overview

23
23
years of professional experience

Work History

Analyst | Accident Compensation Corporation - Hami

ACC
Hamilton
10.2023 - Current
  • Controls and responsibilities: Recovery Administrative Team responsibilities
  • Strong attention and investigation of every claim received through Service providers as well as clients.
  • ACC claim categorizing for approvals.
  • Maintaining e-mails received by the ACC portal.
  • Responding to clients and providers based on ACC standards and compliance guidance.

New World - Rototuna

03.2023 - 09.2023
  • Controls and responsibilities: Customer Service

Emirates NBD - Dubai, UAE

Dubai, UAE
10.2010 - 02.2023
  • Special assignment as Anti Money Laundering Reporting Officer (AMLRO)
  • Training and guiding operational teams/supervisors on compliance and operational activities
  • Alert the Retail Management, RISK, and compliance, regarding unusual or suspicious transactions.
  • Controlling & and monitoring branch operational activities of branches
  • Periodic reporting of BCR, MARS and SAFE to Group Compliance, Operations, and Internal Auditors
  • Timely & Quality submission of Branch Compliance reports to Retail Distribution and Compliance
  • Review and update the Business Continuity Plan (BCP)
  • Checking of PEP profiles as per Compliance and work on remediation activities
  • Arranging necessary approvals for all exceptions according to the delegations.
  • Compliance-related activities including suspicious alerts, corresponding bank queries, Inward and Outward local and international payments/ transfers.
  • Consistently follow the laid down policies and procedures.
  • Initiate investigations on frauds (internal/external)
  • Responsibilities as the Operations Officer for all the retail and corporate clients of the Bank/ Branch.
  • Preparation of service plan for retail branches to increase customer service in each unit.
  • Resolve all customer issues through CRM (Customer Relationship Management) systems based on Bank’s standard policies and procedures.
  • Onboarding activities including Accounts Opening and personalized advisory service to the new and existing clients within the portfolio (Retail & Business).
  • Supervisor (Head Teller - “B” class signatory)

Emirates NBD - Dubai, UAE

Dubai, UAE
07.2006 - 09.2010
  • Branch Controls & related responsibilities:
  • Special assignment as Deputy Anti Money Laundering Reporting Officer (DAMLRO)
  • Co-custodian of the Cash Vault for local and all foreign currencies.
  • Supervising Branch Tellers’ cash and remittance-related activities.
  • Customer Service & Consistently follow the laid down policies and procedures granted by bank.
  • Operations Officer -Junior Executive Grade

Sampath Bank PLC, Sri Lanka

, Sri Lanka
05.2001 - 06.2006
  • Key Responsibilities -
  • Onboarding activities including Accounts Opening and personalized advisory service to the new and existing clients within the portfolio (Retail & Business).
  • Cashier & Customer Service and KYC documentation reviewer.

Education

Skills

Customer Needs Assessment

Personal and Retail banking

Regulatory Compliance / KYC Analysis

Financial Advice and Solutions

Proactive Opportunity Identification

Digital Platforms Proficiency

Strong Verbal and Written Communication

Critical Thinking and Problem-Solving

Credit Risk and Lending Principles

Time Management and Prioritization

Non Related Referees

Will be provided upon request

Awards

  • Emirates NBD - Sapphire GEM Award winner 2016
  • Emirates NBD - Gem Awards 2013 – 2021
  • Emirates NBD - Outstanding Performance ratings (2008 -2021)
  • Special Award Winner as Emirates NBD Certified Team Leader – TLP 2015

Training

eUniversity
  • Special Training on Anti Money Laundering and Counter Finance of Terrorism (ENBD - Dubai)
  • Certified Team Leader – TLP (Harvard Mentor/ LND ENBD).
  • Certificate in Banking Operations ( GTC - Dubai ).
  • Certificate in Excellent Customer Service ( GTC – Dubai ).
  • Cross Selling techniques and Teamwork – Sampath Bank, Sri Lanka.

Timeline

Analyst | Accident Compensation Corporation - Hami

ACC
10.2023 - Current

New World - Rototuna

03.2023 - 09.2023

Emirates NBD - Dubai, UAE

10.2010 - 02.2023

Emirates NBD - Dubai, UAE

07.2006 - 09.2010

Sampath Bank PLC, Sri Lanka

05.2001 - 06.2006

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Uchitha Fernando