Udanie Galapitiya
Auckland,Mount Eden
Summary
Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills, proactive campaign tracking with Good organizational, clerical and phone skills to accept direction and follow office procedures.
Overview
24
24
years of professional experience
Work History
Digital Marketing Specialist
Unisonic Industries
01.2022 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
Customer Service Administrator
Jayagiri Antiques
09.2020 - 01.2022
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
Customer Service Specialist
Seylan Bank PLC
08.2000 - 09.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
MBA - Digital Business
07.2024
MBA - Business Administration
05.2018
Skills
- Digital Marketing/SEO
- Problem-solving abilities
- Computer Proficiency
- Documentation and Recordkeeping
- Client Relationship Building
Timeline
Digital Marketing Specialist - Unisonic Industries
01.2022 - Current
Customer Service Administrator - Jayagiri Antiques
09.2020 - 01.2022
Customer Service Specialist - Seylan Bank PLC
08.2000 - 09.2020
Eastern Institute of Technology - MBA, Digital Business
Cardiff Metropolitan University - MBA, Business Administration
Similar Profiles
Shawn WharryShawn Wharry
Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.
RAZIKA SI TAYEBRAZIKA SI TAYEB
Stagiaire en Automatisation Industrielle at Entreprise des industries électrotechniques EPE/ELECTRO-INDUSTRIES/SPAStagiaire en Automatisation Industrielle at Entreprise des industries électrotechniques EPE/ELECTRO-INDUSTRIES/SPA
ROHIT LOHANIROHIT LOHANI
Senior Executive at TKIL Industries (formerly known as thyssenkrupp Industries India)Senior Executive at TKIL Industries (formerly known as thyssenkrupp Industries India)