Udari Rushi Maduwage
Milford,Auckland
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
17
17
years of professional experience
Work History
Banking Assistant-Credit Analysis Team
Commercial Bank of Ceylon PLC
01.2016 - 10.2023
- Handled branch prime customer exposure of over 2.5Bn and handled all transactions related to export business
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Utilized risk management strategies to attain high loan approval rates.
- Compiled database of loan applicants' credit histories, financial statements, and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Banking Assistant-Customer Services
Commercial Bank of Ceylon PLC
01.2010 - 01.2016
- Assisted customers with navigating bank systems, completing transactions, and opening or closing accounts and achieved branch deposit targets by 15%
- Maintained confidentiality of private banking information with discretion, diplomacy, and professionalism
- Advised customers of products and services and assisted bankers in delivering superior customer service
- Maintained confidentiality of private banking information with discretion, diplomacy, and professionalism
- Partnered with high-net-worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service
- Assisted customers with banking needs and inquiries
- Educated customers on online banking and mobile banking applications
- Processed wide variety of retail banking transactions for personal and commercial customers
- Executed wire transfers, stop payments, and account transfers
- Established rapport with new clients to increase satisfaction and loyalty
- Referred customers to other banking departments for specialized services
- Monitored and verified suspicious activity on customer accounts
- Cross-sold credit cards, loans, and other bank products
- Calculated fees due, interest, and change for customer transactions
Cashier
Commercial Bank of Ceylon PLC
01.2007 - 01.2010
- Handled large volumes of cash over Rs, 100.0Mn as daily cash transactions
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Postgraduate Diploma in Professional Marketing - Professional Marketing
The Chartered Institute of Marketing
London,UK11.2023
Diploma in Banking And Finance - Banking & Finance
The Institute of Bankers of Sri Lanka
Sri Lanka 01.2015
Skills
- Cash Management
- Verbal and Written Communication
- MS Office
- Excellent verbal and written communication abilities
- Effective working independently and within team
- Customer-focused with exceptional service skills
- Proactive and capable of making decisions and taking responsibility
- Strong Problem Solver
- Self Starter
Additional Information
- Personal Interests: , Social media marketing, Photography, Event Management
Timeline
Banking Assistant-Credit Analysis Team
Commercial Bank of Ceylon PLC
01.2016 - 10.2023
Banking Assistant-Customer Services
Commercial Bank of Ceylon PLC
01.2010 - 01.2016
Cashier
Commercial Bank of Ceylon PLC
01.2007 - 01.2010
Postgraduate Diploma in Professional Marketing - Professional Marketing
The Chartered Institute of Marketing
Diploma in Banking And Finance - Banking & Finance
The Institute of Bankers of Sri Lanka
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