UDITHA CHANDIMAL FERNANDO
Auckland,New Zealand
Summary
Experienced manager with a rich background in hospitality and events spanning six countries. Expertise lies in leading diverse teams to ensure top-tier guest satisfaction. Proven track record in optimizing front office operations, delivering seamless guest experiences, and fostering a welcoming environment. Ready to leverage extensive experience to elevate your hospitality team
Overview
15
15
years of professional experience
1
1
Certification
Work History
Functions Manager
Angus Hotel
, Wellington
09.2022 - 12.2023
- Effectively managed client inquiries to enhance overall client satisfaction while also improving the success rate of event executions. These achievements not only drove repeat business but also generated positive word-of-mouth referrals.
- Coached, mentored and trained team members in order to improve their job performance.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Organized and coordinated all aspects of events including logistics, catering, registration, audio and visual needs, transportation arrangements, accommodations and signage.
Duty Manager - Front Office
Oaks Queenstown Shores Resort
Queenstown
11.2021 - 08.2022
- Revamped operational standards and COVID-19 protocols resulted in an increase in guest satisfaction and a
decrease in customer complaints, ultimately improving overall guest experiences and loyalty. - Overseeing and supervising night hotel operations, ensuring adherence to health and safety standards, conducting
night audit procedures and processing daily occupancy reports. - Assisted in resolving customer complaints and inquiries in a timely manner.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Enforced health and safety regulations throughout the premises.
- Supervised staff members during shifts to ensure tasks were completed efficiently.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
Duty Manager - Guest Service
Kingpin Entertainment Venue
, Queenstown
01.2022 - 07.2022
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Monitored performance of staff members, offering advice where appropriate.
- Liaised with other departments to ensure seamless operations across the organization.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
Event Coordinator and Volunteer Coordinator (Part-time)
Asia-Pacific Security Innovation (APSI) Forum
Wellington, New Zealand
12.2020 - 12.2021
- Sourced venues for events in accordance with client needs and preferences.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
Founder/Director/Event Manager/Consultant
Creative Minds Entertainment
Sri Lanka, Maldives
01.2013 - 05.2019
- Managed end-to-end delivery of various events, including marketing campaign
activations/social media campaigns, talent management, and brand
endorsement projects - Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging event trends
- Recruited, hired and trained staff members to ensure that operational goals were met.
Consultant/Director-Operations/Event Manager
Event Concept Ltd
Sri Lanka, Dubai, Singapore, , Singapore, India
01.2009 - 12.2013
- Developed and implemented strategic plans to increase operational efficiency and effectiveness.
- Conducted market analysis and identified opportunities for business growth.
- Coordinated with stakeholders to develop innovative solutions to complex problems.
- Implemented process improvements that resulted in increased efficiency, reduced costs, and improved customer satisfaction scores.
Education
Graduate Diploma in Tourism Innovation -
Toi Ohomai Institute of Technology
04.2021
Post Graduate Diploma in Management Science -
St Patrick's College
10.2008
Professional Advanced Diploma in Advertising & Marketing -
City of London College
09.2007
Skills
- Creativity and innovation
- Team management and leadership
- Cross-functional collaboration
- Project management
- Time management
- Customer/ Client management
- Communication and interpersonal skills
- Budget management
- Marketing
- Attention to detail
- F&B and banquet management
- Ability to work under pressure
- Multitasking and prioritization
- Flexibility and adaptability
- Sales and lead generation
- Branding and promotion
- Social media skills
- Problem-solving skills
- Reservation Management
- Guest Relations Management
- Health and safety compliance
- Security management
- Special Event Coordination
- Cash Handling
- Property Management Systems
- Safety Procedures
Certification
- License Controller Qualification (LCQ) - New Zealand
- General Manager's Certificate (New Zealand)
- NCFE Level 2 Extended Certificate in Understanding Stewarding at Spectator Events (UK)
- Security certificates of approval (COA)
References
References Available Upon Request
Timeline
Functions Manager
Angus Hotel
09.2022 - 12.2023
Duty Manager - Guest Service
Kingpin Entertainment Venue
01.2022 - 07.2022
Duty Manager - Front Office
Oaks Queenstown Shores Resort
11.2021 - 08.2022
Event Coordinator and Volunteer Coordinator (Part-time)
Asia-Pacific Security Innovation (APSI) Forum
12.2020 - 12.2021
Founder/Director/Event Manager/Consultant
Creative Minds Entertainment
01.2013 - 05.2019
Consultant/Director-Operations/Event Manager
Event Concept Ltd
01.2009 - 12.2013
Graduate Diploma in Tourism Innovation -
Toi Ohomai Institute of Technology
Post Graduate Diploma in Management Science -
St Patrick's College
Professional Advanced Diploma in Advertising & Marketing -
City of London College
- License Controller Qualification (LCQ) - New Zealand
- General Manager's Certificate (New Zealand)
- NCFE Level 2 Extended Certificate in Understanding Stewarding at Spectator Events (UK)
- Security certificates of approval (COA)
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