Uditha Rathnaweera
Auckland,AUK
Summary
A highly reliable and energetic professional in coordinating all internal and external responsibilities and accomplishing effective management stability. Strong interpersonal skills in handling any situations arising in assuring accurate processes.
Overview
4
4
years of professional experience
Work History
Customer Service Administrator
GAC Logistic
08.2022 - Current
- Coordinate with international customers and shipping agents and schedule the shipments while prepare all the clearance documents to clear shipments from the Dubai port
- Coordinate with the warehouse and transportation team and arrange transportation, once pulled the shipments into the warehouse, process imports and exports
- Report quality and damages/shortages/excess to the customer
- Join online meetings on teams and discuss about ongoing issues and process.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Updated customer service database with new information, address changes and contact details.
Sales and Marketing - Key Account Executive
Tabrane Pharmaceuticals
02.2020 - 04.2022
- Achieve monthly sales and collection Targets
- Negotiate and finalize Business Development Agreement with customer
- Achieve Perfect Stores Target on monthly basis
- Implement annual Business Development Agreements
- Plan/execute the brand activations for the customer.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Conducted regular account reviews, identifying areas for improvement or optimization and implementing necessary changes accordingly.
- Maximized revenue potential by upselling additional products or services to existing clients.
Education
IATA Airport Operations and Procedures -
Wingsway Training institute
Dubai, United Arab EmiratesIATA Airport Ramp Services -
Wingsway Training institute
Dubai, United Arab EmiratesPrivate Pilot License Exams -
Civil Aviation Authority
Commercial Pilot License (CPL/A) -
Fly Southern Flight Training Center
Rathmalana, Sri Lanka03.2019
Air Transport Pilot License Exam -
Civil Aviation Authority
07.2016
ATPL Ground School Theory Completion Certificate -
Millenium Flight Academy Sri Lanka
10.2015
Oxford Aviation Distance learning -
Oxford
04.2014
Skills
- Clear communication
- Situation awareness
- Team working skills
- Decisiveness & Quick-Thinking Skills
- The Ability to Remain Calm Mentality — Confidence, Attitude & Self-Discipline
- The Ability to Understand Technical Information
- Knowing When to Break the Rules
- Data Entry
- Call center experience
- Complaint Handling
- Follow-up skills
Personal Information
- Available: Immediately
- Date of Birth: 04/09/1987
- Nationality: Sri Lankan
- Marital Status: Married
Hobbies and Interests
- Travelling
- Photography
- Video Gaming
- Bowling
- Athletics
- Cricket
- Swimming
- Volleyball
Timeline
Customer Service Administrator
GAC Logistic
08.2022 - Current
Sales and Marketing - Key Account Executive
Tabrane Pharmaceuticals
02.2020 - 04.2022
IATA Airport Operations and Procedures -
Wingsway Training institute
IATA Airport Ramp Services -
Wingsway Training institute
Private Pilot License Exams -
Civil Aviation Authority
Commercial Pilot License (CPL/A) -
Fly Southern Flight Training Center
Air Transport Pilot License Exam -
Civil Aviation Authority
ATPL Ground School Theory Completion Certificate -
Millenium Flight Academy Sri Lanka
Oxford Aviation Distance learning -
Oxford
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