Uditha Rathnaweera
Auckland,AUK
Summary
Personable and highly organized professional with a passion for delivering top-notch service and support. Possessing a deep understanding of customer relations, excels at managing inquiries and resolving issues promptly. Committed to enhancing customer satisfaction, strives to streamline administrative processes for efficiency and effectiveness. Strong focus on providing exceptional experiences, dedicated to exceeding expectations and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Administrator to
GAC(Gulf Agency Company)Logistics- Marine Services
10.2022 - 05.2024
- Coordinated with international customers and shipping agents and schedule the shipments while prepare all the clearance documents to clear shipments from the Dubai port
- Streamlined import and export processes by implementing effective documentation procedures.
- Coordinated with the warehouse and transportation team and arrange transportation, once pulled the shipments into the warehouse, process imports and exports.
- Prepared and submitted reports on import and export activity to management.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
Sales and Marketing - Key Account Executive to
Tabrane Pharmaceuticals
02.2020 - 04.2022
- Achieve monthly sales and collection Targets
- Negotiate and finalize Business Development Agreement with customer
- Achieve Perfect Stores Target on monthly basis
- Implement annual Business Development Agreements
- Plan/execute the brand activations for the customer
- Collaborated with cross-functional teams to ensure seamless service delivery to clients
- Conducted regular account reviews, identifying areas for improvement or optimization, and implementing necessary changes accordingly
- Maximized revenue potential by upselling additional products or services to existing clients
Education
Private Pilot License Exams -
Civil Aviation Authority
Trinity College London Integrated Skills in English - ISE1- entry level Certificate in ESOL International entry level3, B1 of the certificate
Trinity College London
Commercial Pilot License (CPL/A) - undefined
Fly Southern Flight Training Center
03.2019
Oxford Aviation Distance learning - undefined
Oxford
04.2014
Training on English Speaking, Writing, Reading, and Listening - undefined
TOEIC - English Training Program
07.2012
Skills
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Customer relationship management (CRM)
- Dispute resolution
- Customer education
- Coordination
- Order fulfillment
- Recordkeeping strengths
- Account updating
Accomplishments
Compliance and Ethics - CNE2321
Awarded by GAC Logistics,
Dubai
United Arab Emirates
Cyber Security Awareness - CSA2321
Awarded by GAC Logistics,
Dubai
United Arab Emirates
LANGUAGES
English
Full Professional
Hobbies and Interests
Travelling, Photography, Bowling, Cricket, Swimming
Timeline
Customer Service Administrator to
GAC(Gulf Agency Company)Logistics- Marine Services
10.2022 - 05.2024
Sales and Marketing - Key Account Executive to
Tabrane Pharmaceuticals
02.2020 - 04.2022
Trinity College London Integrated Skills in English - ISE1- entry level Certificate in ESOL International entry level3, B1 of the certificate
Trinity College London
Commercial Pilot License (CPL/A) - undefined
Fly Southern Flight Training Center
Oxford Aviation Distance learning - undefined
Oxford
Training on English Speaking, Writing, Reading, and Listening - undefined
TOEIC - English Training Program
Private Pilot License Exams -
Civil Aviation Authority
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