I enjoy cooking by experimenting with new recipes and cuisines, volunteering to support local charities and community initiatives, and capturing landscapes and candid moments through photography
Shipra Tiwari
Auckland,Mount Albert
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Volunteer
SPCA Op Shop Mt Albert
08.2024 - Current
- Providing support for fundraising events
- Organizing donations and assisted with sales
- Operated the till and processed transactions efficiently, including cash, card, and other payment methods
- Helping maintain a clean and welcoming store environment
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
HR and Training & Development
IFFCO Tokio General Insurance Company Limited
04.2022 - 10.2023
- Maintained employee records and updated databases
- Addressed employee queries and issues
- Handled all incoming and outgoing communications, including phone calls, emails, and mail
- Managed day-to-day HR administrative tasks, including employee records management, payroll processing, benefits enrollment, and HR documentation
- Conducted comprehensive classroom training sessions for intermediaries, delivering in-depth knowledge about the company's profile and product portfolio
- Organized training sessions tailored to specific business needs across various regions, ensuring strategic alignment with organizational objectives
- Facilitated employee engagement initiatives as part of training sessions
Operations
IFFCO-Tokio General Insurance Company Limited
09.2014 - 03.2022
- Consistently managed comprehensive PAN India Business Management Information System (MIS) reports for the Original Equipment Manufacturer (OEM) channel
- Handled policy endorsements, cancellations, and escalation management for Original Equipment Manufacturers (OEMs), ensuring all tasks were completed within the specified Turnaround Time (TAT)
- Facilitated interdepartmental coordination and ensure seamless workflow integration through consistent follow-ups and communication
- Conducted the creation, recommendation, and approval of intermediary NEFT requests following thorough verification and analysis of necessary supporting documents via Su-prabhat (Internal Portal of the company)
- Facilitated the creation and renewal of Corporate Agent (CA) and Insurance Marketing Firm (IMF) codes by processing requisite supporting documentation on the P400 system (internal portal of the company)
Team Quality
Carlsberg India Private Limited
10.2012 - 09.2014
- Managed customer service operations, addressing customer inquiries and delivering effective solutions to resolve customer issues
- Engaged directly with clients to collect and analyze feedback for continuous improvement
- Consistently generated and maintained comprehensive Management Information System (MIS) reports
- Collaborated with various departments across organizational hierarchies to align operational activities with dynamic business needs
Education
MBA - Masters of Management Level9
ICL Graduate Business School
Auckland, NZ03-2025
Bachelors of Commerce -
University of Allahabad
India05-2010
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Customer Service
- Adaptability
- Computer Proficiency (MS Office)
- Cash Handling and Sales Processing
Interests
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Volunteer
SPCA Op Shop Mt Albert
08.2024 - Current
HR and Training & Development
IFFCO Tokio General Insurance Company Limited
04.2022 - 10.2023
Operations
IFFCO-Tokio General Insurance Company Limited
09.2014 - 03.2022
Team Quality
Carlsberg India Private Limited
10.2012 - 09.2014
MBA - Masters of Management Level9
ICL Graduate Business School
Bachelors of Commerce -
University of Allahabad
Similar Profiles
Nancy GiffelsNancy Giffels
Volunteer at SPCA Op ShopVolunteer at SPCA Op Shop
Jinxian HuJinxian Hu
Volunteer at SPCA Op ShopVolunteer at SPCA Op Shop
Daisy PrebbleDaisy Prebble
Volunteer at Omokoroa Centre Op Shop/ Bethlehem Op ShopVolunteer at Omokoroa Centre Op Shop/ Bethlehem Op Shop