Uini Edwards

Front Desk Receptionist

ABF International Ltd

Newmarket, Auckland

06.2012 - Current

Welcomed patrons, engage in a friendly conversations while conducting check-in process.
Handle payment processing and provide customers with eftpos receipt, Invoice or change.
Receive incoming calls - bookings, availability, queries a
Greet visitors to provide information and direct to appropriate personnel.
Answered phone system and managed calls by routing to proper extensions or taking messages.
Explained policies and procedures to visitors.
Signed for packages, recorded deliveries and distributed to personnel.
Responded to inquiries and room requests made online, by phone and via email.
Input customer data into reservation systems and updated to reflect room changes.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Preserved office security by following safety procedures and controlling access via reception desk.
Greeted customers, answered general questions and directed to appropriate locations.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Greeted visitors entering establishment to determine nature and purpose of visit.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Maintained business office inventory and equipment by checking stock for needed supplies.
Investigated and analyzed client complaints to identify and resolve issues.