Summary
Overview
Work History
Education
Skills
Timeline
Generic

Uini Edwards

Auckland,AUK

Summary

Hardworking Receptionist with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

ABF International Ltd
Newmarket, Auckland
06.2012 - Current
  • Welcomed patrons, engage in a friendly conversations while conducting check-in process.
  • Handle payment processing and provide customers with eftpos receipt, Invoice or change.
  • Receive incoming calls - bookings, availability, queries a
  • Greet visitors to provide information and direct to appropriate personnel.
  • Answered phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.

Custome Services/Supervisor of Distribution Operations

HarperCollins Publishers
Glenfield, Auckland

Education

School Certificate -

Avondale College
Avondale, NZ

Skills

  • Visitor and Customer Relations
  • Verbal and Written Communication
  • Calendar Management
  • Reliable and Punctual
  • Prioritization and Time Management
  • Attention to Detail
  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Customer Complaint Resolution
  • Customer Service
  • Courteous and Professional
  • Cash Transactions
  • Office Supplies Ordering
  • Issue Handling
  • Front Office Management

Timeline

Front Desk Receptionist

ABF International Ltd
06.2012 - Current

Custome Services/Supervisor of Distribution Operations

HarperCollins Publishers

School Certificate -

Avondale College

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Uini Edwards