Ulaula Sefo
AUCKLAND,AUK
Summary
Operations Manager experienced in dispatch coordination and process improvement. Enhanced operational efficiency and customer satisfaction through strategic planning and effective team leadership. Focused on optimizing workflows, controlling costs, and delivering results for sustained profitability.
Overview
12
12
years of professional experience
Work History
Operations Manager
NexMinit Couriers Ltd
Mt Roskill
04.2015 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed courier dispatch and daily delivery schedules across NexMinit Couriers Ltd operations.
- Coordinated route planning for drivers and time-sensitive parcel deliveries.
- Monitored shipment tracking and resolved delivery delays with customer service teams.
- Improved courier workflows through staffing, scheduling, and process reviews.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Trained drivers and office staff on delivery procedures and service standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Skills
- Dispatch coordination
- Route planning
- Transport compliance
- Operations oversight
- Logistics oversight
- Process improvement
- Quality assurance
- Planning and implementation
- Workflow planning
- Inventory control
- Cost reduction
- Business planning
- Staff training
- Staff development
- Team leadership
- Decision making
- Problem solving
- Conflict resolution
- Clear communication
- Communication strategies
- Client relations
- Customer service
- Health and safety compliance
- Continuous improvements
- Employee relations and conflict resolution
- Invoice processing
- Product management
- Client relations
References
References available upon request.
Timeline
Operations Manager
NexMinit Couriers Ltd
04.2015 - Current