Uliana Shatilova
Auckland
Summary
Dynamic and adaptable, enhancing customer satisfaction and boosting sales through expert customer service and trend awareness. Excelled in merchandising, working in fast pace to meat tight deadlines and team leadership. Enthusiastic team player contributing to a positive work ethic and company success. Recognized for punctuality and creative problem-solving, consistently achieving goals.
Overview
3
3
years of professional experience
Work History
Graphic Designer
Self Employed
11.2022 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Created digital image files for use in digital and traditional printing methods.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Met with customers to present mockups and collect information for adjustments.
Retail Sales Assistant
Paula Rayan
07.2024 - 07.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Improved store appearance with effective merchandising and creative displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Assistant
Tank Juice
07.2023 - 12.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, cash and returns handling. Online orders,
- Increased sales by offering advice on purchases and promoting additional products.
- Wrapped, boxed and weighed bakery department products.
Tour Guide
Kiwi English School
03.2023 - 05.2023
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Sales Assistant
Good Gift
01.2022 - 02.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers support in-person and via email.
Education
Design
Media Design School
CBD11.2022
Digital Art
Yoobee College
CBD04.2020
Skills
- Punctuality
- Trend Awareness
- Honest and Dependable
- Attention to Detail
- Adaptable and Flexible
- Team Leadership
- Creative Thinking
- Merchandising and Display
- Goal-Oriented
- Brand Awareness
- Stock management
- Negotiation
- Promotions and discounts
- Fashion sense
- Customer Service
- Problem-Solving
- Teamwork
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Retail Sales Assistant
Paula Rayan
07.2024 - 07.2024
Retail Sales Assistant
Tank Juice
07.2023 - 12.2023
Tour Guide
Kiwi English School
03.2023 - 05.2023
Graphic Designer
Self Employed
11.2022 - Current
Sales Assistant
Good Gift
01.2022 - 02.2023
Design
Media Design School
Digital Art
Yoobee College
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