Umal Jayasinghe

• Advice ASB products and services to customers using in-depth knowledge to answer questions. (Savings/ Investment Accounts & Kiwi Saver)
• As an Accredited advisor, Offer specialized & tailor-made advice on KiwiSaver.
• Assist customers in preparing documents required to complete transactions and process requests.
• Helping individuals and families build and execute wealth management strategies based on unique goals and objectives.
• As the Specialist, always handled & advised on products with honesty.
• Educated clients on potential risks and rewards associated with various investments.

https://www.kuwaitairways.com/en

• Cultivated and maintained strategic alliances with key corporate partners and travel agents.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
• Organized events and product presentations to enhance the Airline product awareness.
• Instructed sales staff on cross-selling and up-selling techniques to increase revenue paths.
• Conducted productive team meetings with sales staff and the management.

https://www.kuwaitairways.com/en

• Managed sales promotions and marketing strategies on major social media sites.
• Consistently updated and requested competitive Air fare proposals.
• Discussed & implemented strategies to maximize revenue, yield and passenger.
• Maintain/keep a track monthly sale reports of both Travel agents and Corporate.
• Attended to all Management meetings and analyzed sales and marketing data for improved strategies.
• Use of Reservation Systems MARS and Amadeus

https://www.emirates.com/nz/english/

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

https://www.srilankan.com/en_uk/nz

• Analyzed past sales data and team performance to develop realistic quarterly sales goals.
• Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
• Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Conducted product presentations for industry partners and corporates.

• Closely worked with industry professionals and partners to implement product initiatives.
• Conducted aggressive marketing strategies to lead the market demand.
• Personal level marketing strategies to optimize revenue goals.
• Implemented innovative marketing strategies to overcome competition.
• Maintained and build new business partners.

• Provided attentive service and proactively assessed guest needs.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
• Assisted cashiers with processing customer payments and documenting orders.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Greeted customers and taking orders while promoting house specials.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Monitored dining room inventory and replenished as necessary.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.