Enjoy Reading
Umesha Hewavitharana
Mt Wellington,AUK
Summary
I am an enthusiastic, hardworking, reliable person. Efficient, effective, and committed. I’m a quick learner and like to enhance my knowledge and skills in any industry and provide best quality service to the customers. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Checkout Assistant
New World
Mission Bay, AUK
05.2018 - 12.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept workstation and surrounding area clean and tidy for optimal appearance.
Medical Customer Service Representative
Vasan Health Care
Colombo, Sri Lanka
08.2016 - 03.2018
- Explain in detail about the surgery methods and procedures for Diagnosed Diseases related to eye
- Explained surgery details and doctor's details which helped the patients to choose the right treatment
- Intervention option required for the particular problem with which the patient is suffering
- Ensure all the surgical patients are undergoing Pre Anesthesia check-up
- Ensure all the patients are given pre-operative instructions clearly
- Prepare the Operation Theatre list with appropriate consumables description
- Coordinate with the relevant staff members and for surgery consumables and lenses and ensure that all the needful reach on time
- Coordinate with doctors and arrange surgeries
- Handled customer complaints and communicate with doctors about surgery issues of patients.
Customer Service Officer
DPJ Holdings (Pvt.) Ltd
Colombo, Sri Lanka
08.2015 - 03.2016
- Handled all customer inquiries related to Marketing and Pre/Post sales services
- Maintained a database related to products, services and customer complaints in both Marketing and Technical departments
- Took initiative to diagnose simple product faults and allocated them to correct team in Marketing and Technical departments.
- Collected and analyzed customer information to prepare product or service reports.
Front Office Supervisor, Public Relation Officer
Durdans Hospital (Pvt.) Ltd
Colombo, Sri Lanka
09.2009 - 10.2014
- Supervised a team of 10 and provided constructive feedback, resulting in higher morale and increased employee retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Communicated with VIP customers and coordinated VIP medicals including Pilot medicals, Cabin Crew medicals and star class Hotel medicals.
- Conducted medical mobiles, outdoor medical schemes and outstation health camps.
- Maintained patient records in compliance with security regulations.
- Utilized ERP system to manage and confirm patient data, such as insurance, demographic and medical history information.
Education
Human Resource Management -
Institute of Personnel Management
Sri Lanka 01.2015 - 01.2016
Advanced Certificate Course in English -
National Institute of Business Management
Sri Lanka 01.2013 - 01.2014
Certificate Course in Computer Science -
National Institute of Business Management
Sri Lanka 01.2012 - 01.2013
GCSE Advance Level -
Princess of Wales Collage
Sri Lanka 01.2005 - 01.2008
Skills
Written and verbal communication
Certification
Workshop on Customer Care & Public Relations – Brandix Lanka Limited, Sri Lanka
Interests
Like to Travel
Listening to Music
Watching Movies
Referees
Referees available on request.
Timeline
Checkout Assistant
New World
05.2018 - 12.2022
Medical Customer Service Representative
Vasan Health Care
08.2016 - 03.2018
Customer Service Officer
DPJ Holdings (Pvt.) Ltd
08.2015 - 03.2016
Human Resource Management -
Institute of Personnel Management
01.2015 - 01.2016
Workshop on Customer Care & Public Relations – Brandix Lanka Limited, Sri Lanka
11-2013
Basic Life Support theory and practical – Durdans Hospital (Pvt.) Ltd, Sri Lanka
11-2013
Advanced Certificate Course in English -
National Institute of Business Management
01.2013 - 01.2014
Certificate Course in Computer Science -
National Institute of Business Management
01.2012 - 01.2013
Front Office Supervisor, Public Relation Officer
Durdans Hospital (Pvt.) Ltd
09.2009 - 10.2014
GCSE Advance Level -
Princess of Wales Collage
01.2005 - 01.2008
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