Umiyati Mugiono/Worthington

Dynamic and results-driven professional with extensive experience in customer service at Karawa Fine Dining Restaurants. Proven expertise in food and beverage knowledge, coupled with strong problem-solving skills. Adept at enhancing guest experiences and training new staff, consistently receiving positive feedback for exceptional service quality.

• Diploma in Hospitality Management
• Certificate III in Hospitality
• Responsible Service of Alcohol Certificate
• Use Hygienic Practice Food Safety Certificate
• RSG Refresher (NT Responsible Service of Gambling)
• Certificate of Attendance Red Flag Advanced Interactions
• Certificate of Supporting Self-Excluding Patrons
• Certificate of Recognising and Responding to Gambling Red Flag Behaviours
• Barista Certificate
• Operate Bar
• Prepare & Serve Cocktails
• Provide Table service for Food & Beverage
• Provide Advice on Beers, Spirits and Liqueurs
• Provide Advice on Australian wines
• Source and Use Information on The Hospitality Industry
• Certificate Stanford Education Systems in basic computer
• Trained (Teaching, exercise), Children with special needs (Singapore & Malaysia)
• Trained Hospitality Techniques Making the Perfect Bed
• Economic High School in Secretary Major
• Graduated 12nd grades

• Professional Service Industry (CDU)
• Achievement Student of The Year in Diploma of Hospitality Management 2024
• Achievement Most Outstanding Student in Hospitality Certificate III (CDU) in 2022
• Achievement for Our FOH Team 2022 in Karawa Fine Dining Restaurant Services, with Compliments from the FOH Supervisor and Guests as The Best Service of all Time and with The Most Customer Tips Earned of all time.
• Achievement from the Supervisor /Lectures, as the most Presentable and fancies cocktail’s Garnishes makings.

• Spent time with My Son
• Listen to Music’s
• Cooking
• Interiors redesign
• Gardening
• Reading
• Clothes designing

• English
• Bahasa Indonesia
• Javanese (can write in Javanese Scripts /Hanacaraka)
• Malay Languages (Singapore, Malaysia & Brunei Darussalam)
• Mandarin
• Arabic (writing & Reading)

• Mr. Rajimod Sabod, Lecture - Hospitality, +61413120390, 08 8946 7849, Rajimod.Sabod@cdu.edu.au
• Mr. Pradipta Chatterejee, Lecture - Hospitality Management & Business, +61431271895, 08 8946 7864, Pradipta.Chatterjee@cdu.edu.au
• Mdm. Sonia Hussain, Aldebaran Contracting Company, +(61) 439 934 472, 08 8978 4900

• Greet customers upon arrival and offer a warm welcome, showing them to a seat, or directing them to their table if they have a booking.
• Managing Customer inquiries and providing accurate information about menu items.
• Taking the orders (Restaurant or Bar), for foods and beverages.
• Processing customer's transactions efficiently.
• Delivery of the food & beverage orders.
• Assisting in the setup and maintenance of the dining area to uphold cleanliness and organization.
• Answer/pick up the phone calls.
• Taking Bookings /Reservations.
• Respond to inquiries and complaints, resolving issues promptly.
• Coordinated with kitchen staff to ensure timely food services.
• Collecting feedback from the customer to improve service quality.
• Training New staff members on operational procedure and customer service standard.